1. Forum: Procentive User Community
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rule 25 assessment

Sadie vor 7 Jahren in Industry News/Discussion • aktualisiert von anonymous vor 7 Jahren • 4

I am wondering if any of you MN facilities currently bill the counties for rule 25 assessments? We can't bill DHS directly and are wondering how you are billing the counties if at all. Thanks!

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Fixed

KNOWN ISSUES: Unable to Kiosk Clinical Forms

Ashley M vor 7 Jahren in Known Issues • aktualisiert von crystalp vor 7 Jahren • 3

When attempting to Kiosk forms or send forms via Client Portal, clicking the "kiosk" link in Clinical/Charting or Clients Modules will open the window but does not load. This is also happening in the Appointments Module "Have client fill out form at home/on kiosk" link. We are currently working to resolve this issue and hope to have it resolved shortly.

Antwort
Jessica Sommerfeld vor 7 Jahren

We apologize for the delay in response; yes this has been resolved.

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90785 Interactive Complexity

Jana vor 7 Jahren in Time Module • aktualisiert vor 7 Jahren • 3

Does anyone have any tips for helping staff remember to bill 90785 Interactive Complexity as appropriate?

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Data Measurables/Outcomes

Stephanie Hatcher vor 7 Jahren in Reporting Module • 0

Is anyone aware of any reports or data functions Procentive currently has to provide us with accurate information regarding number of new clients, starts, etc.?

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Fixed

KNOWN ISSUES: Slowness or Disconnected from Procentive

Jessica Sommerfeld vor 7 Jahren in Known Issues • aktualisiert von Kevin Holmes vor 7 Jahren • 2

We are experiencing a delay in loading and you may experience being disconnected from Procentive. We are looking into this right now and hope to have this resolved shortly.

Antwort
Kevin Holmes vor 7 Jahren

Last night, we made some changes behind the scenes that, we believe, have helped to resolve this issue.


However, if your staff continue to get kicked out of Procentive, please send a ticket to the help desk with as much detail as possible. If you can tell us the exact time the problem happened, the name of the staff person involved, the module they were in, what task they were performing, etc. -- all of these details will help us.


I am going to leave this past as "Under Review" for another day or so, just to make sure we have this fully resolved for everyone.


Thank you!


Kevin Holmes

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Increasing Fees

Kali vor 7 Jahren in Payers Module • 0

Has anyone increased their fees they have billed for?

If so, is the only place this needs to be changed in the Payers Module, Rates Tab, Codes Sub-tab? Then of course, changed in all other payers that this would apply to?

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If a MN provider/facility: Do you add in the MN Care Tax charge as a line item?

Kali vor 7 Jahren in Accounting/Collections Modules • aktualisiert von Cindy vor 7 Jahren • 15

Curious to know how other MN Providers use Procentive to track MN Care Tax, and if they pass this onto the client? If you do pass along to client, how do you have this set up in Procentive?

Thanks!

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Fixed

KNOWN ISSUES: Client search error

Kevin Holmes vor 7 Jahren in Known Issues • aktualisiert von Abarnes vor 7 Jahren • 2

There is an error being triggered when using the search tool in the clients module. We anticipate this being fixed very soon and will post an update once it is.


Kevin

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Fixed

Client search

Abarnes vor 7 Jahren in Clients Module • aktualisiert von Pat Stream vor 7 Jahren • 1

Having issues this morning searching clients. Try searching and it keeps erroring out. Tried logging out and logging back in but did not change.

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Fertiggestellt

Error message in Client module

Lynn Marx vor 7 Jahren in Clients Module • aktualisiert von Pat Stream vor 7 Jahren • 1

Unable to access account information in the Client module....getting continuous error messages.



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