Procentive has successfully completed a test with Minnesota DHS regarding the new reporting format for MHIS. The new MHIS Report is Report 5581. You will need to assign permission to the appropriate roles in order for your staff to access this new report.

This Knowledge Hub article will provide additional information on Procentive's MHIS batch reporting process: https://support.procentive.com/Provider/Setup/Report_MHIS_data_to_Minnesota_DHS

Are any other agencies billing psychiatry services and if so, what code do you use for coordination of care?   thanks

We are aware that there is currently a faxing issue throughout Procentive. We are actively working with the 3rd Party to find a solution to this issue in a timely manner. We will provide more information as it becomes available.

Thank you for your patience.

Deanna Cahoon-Draus

We would like to cut down on the volume of rejections for reason code 24 (PMAP has changed). I am wondering if there is a way when I pull eligibility to see if a PMAP has changed for all of our clients?

I'm constantly getting kicked out of Procentive right now.  This began around 4:00pm today.  Is this isolated, or are others experiencing this?

Looking for recommendations of agencies that provide credentialing support.  We are considering outsourcing it. We are a Wisconsin based provider. 

I have been getting copay's denied when sending to secondary.  Primary insurance processes and the is saved thru the ERA and then I queue it it up for the secondary and it gets denied.

Any Ideas?

We are new to billing add-on codes, I think I have it set up right, but I am having a little bit of an issue.

We require audit ready notes before billing out the service line, but I've noticed that the add-on codes are billing out when a batch bill is sent out, even if the original note with the first 30 minutes service line is not yet audit ready.

So it looks like:

0364T code attached to a progress note

0365T code also created as an add-on

0364T code needs an audit ready note attached to the line - it isn't audit ready yet 

0365T bills out even if 0364T isn't ready.

Is there a way to set it up where the add-on code does not bill out until the original code is audit ready?

Has any other company used the credit card feature through Procentive?  If so, when the credit card company takes off their percentage, how and when do you show that on the client's transaction/payment?

Is anyone else having any issues running eligibility?  When we run ours thru the module and refresh when complete, everyone of the clients is coming back marked as "active" when they are not eligible.  And on the other spectrum, ones that are truly active are coming back as "inactive"  

We have started a ticket, hopefully this will resolve ASAP as tomorrow is the first and the vast majority of our clients are MA/PMAP clients.