When you bill for a substance use assessment on one day under H0001 and while you are obtaining collateral in the next day or two, you find the client was very dishonest about multiple items asked, and you need to call and talk with them or bring them back in to obtain an accurate assessment, how do you bill the second session?

Does anyone have any resources or recommendations for sources of best practice for when, what and how to document non-clinical interaction in the client record?

That is, content contained in client related tickets, notes, and contact logs.

Is anyone else missing payments from Blue Cross Blue Shield, Blue Plus, UCare, etc.? We are typically paid weekly on Wednesdays but only received payment from South Country so far... We received ERA's for all the companies so I know payment should be coming, just wondering if anyone else is noticing a delay? 

We have been told by HealthPartners that in order for our facility to re-credential with them that each staff member at our outpatient SUD facility has to be credentialed and have their own NPI and that there is no way around this. Each staff member would also have to apply through the HP portal and give all their employment history, DOB, SSN etc. I informed our rep that we bill by the facility under one NPI. She referred me to a section on HealthPartners portal that does say that LADC must be credentialed but I still don't believe this is right. We have been credentialed with them since before my time and all of our HP PMAP and commercial claims continue to get paid even though we are not enrolled this way. Any one else run into this issue? If so how were you able to fix it? 

Hi there, wondering if any other organizations out there are using procentive alongside an accrual accounting system? Our folks in accounting/finance are struggling to get the data they need in an efficient manner, and are using a lot of reports and taking a lot of time to pull together data. Wondering if anyone has experienced similar, and has either developed reports or found anything else to be particularly helpful in navigating this. 

Any feedback or suggestions are welcome. 

Thanks in advance!

Looking to know who is regularly using 90785 for telehealth delivered services and how that's working...

Thanks so much,

Kim 

Is anyone else having claims for Blue Cross MN commercial rejecting this week that worked last week? All my claims went through last week but now every single one is rejecting for payor ID. Payor ID we are using is SB720.Thanks! 

Today we scan the primary ID card in the files for all clients (Clint Module>Payers>Documents>). Is there a way to scan it one time and for it to populate all other clients at once?

Hi! I am brand new to Residential billing. I have a Residential SUD Facility that is not JCAHO or CARF certified. I have a patient who has Medicare as primary and UCare PMAP as secondary.  For SUD OP services we bypass Medicare and bill Ucare as primary.  Does anyone know if I can do that with Residential SUD as well? Or do all patients who have Medicare as primary have to go to a JCAHO/CARF facility? 

Thanks!
Jackie

The director for our facility and I were talking about the SAVE ALL feature or claims in the ERA systems. I read about it in the training module but have never used it. Does any group use this? If so any issues you have seen from it?