Who is responsible for contacting the PMAP's when a child is coming into residential treatment? Back when Ucare was around, which they still kind of are, they told me that it was the county social workers responsibility to contact the PMAP and let them know that they are planning to place with us. The clinicians here then keep up with the clinical reviews following placement. BCBS says that it is usually the facility that will make the contact. I need a straight across answer to give to social workers because I have some giving a push back and not wanting to do it. I am guessing because the hold time with BCBS is 1-2 hours. Thoughts? Please

Hello all,

Just wondering if anyone else tracks changes in their client's medications? And if so, what system do you find helpful? TIA!

Sheryl

Hello everyone,

We are aware that automated appointment and workflow reminders are currently experiencing issues. We have all our available resources working on resolving this as quickly as possible.  We will update this post once we have more information.

Thank you for your patience.

ProCare Team

All my secondary claims are rejecting for missing the SVD amount.  When I asked Procentive about it, I was told that there was an update that caused this field from auto-populating, and that we needed to manually enter the SVD on each claim.  

Is this happening to anyone else?  How can we get Procentive to change this back to the way it was?  With the number of secondary claims we file, this will add a considerable amount of time each day.