We will be closed on Monday, May 29th for Memorial Day.

All support requests will be prioritized and worked when we return on Tuesday, May 30th. For urgent issues, we will be monitoring these channels through the day and will respond as soon as possible.

Have a safe and happy holiday!

Having an issue with my Time Module location dropdown when adding a group/service, it's not matching my actual locations in the Location Module. Shouldn't it? If not, how can I make a change to that dropdown? 

Having a really weird situation; clinician, with supervisor permissions, is trying to open report 8030 and it's not giving her all the search options. Specifically "staff".  While she still has it on the right hand side list of fields it is missing from the search options between "Code Types" and "Payers".  

Has anyone else every had this issue?

This has been resolved as of Monday, May 1st.

Attention Procentive Customers:

We want to inform you that we are aware of a known issue when adding a diagnosis to a client’s profile. Currently, users are unable to add or modify a diagnosis in the first diagnosis line in the client’s profile. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We do have a workaround available and have outlined the steps below:

Adding New Diagnoses

1. Go to the Client’s Module
2. Double click on the client to open the profile
3. Open the Diagnosis tab
4. Instead of inputting a diagnosis in the 1^st diagnosis line, add the diagnosis to the 2^nd diagnosis line
5. Save
6. Upon re-opening the client’s profile, diagnosis tab, the diagnosis entered will now be moved up to the 1^st diagnosis line

Modifying Existing 1st Diagnosis

1. Go to the Client’s Module
2. Double click on the client to open the profile
3. Open the Diagnosis tab
4. Clear the diagnosis entered into the 1^st diagnosis line
5. Add the needed diagnosis into the 2^nd diagnosis line
6. Save
7. Upon re-opening the client’s profile, diagnosis tab, the diagnosis entered will now be moved up to the 1^st diagnosis line

We will provide another update once this has been resolved.

If you have any questions, please do not hesitate to reach out to our care team by submitting a ticket to Procentive.

Anyone else having issues entering DX codes in client mod for new clients?  Just started today. We can access the code dropdown and select the code but nothing happens when we select "OK".  We also can't manually enter the code. 

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems tonight, April 27th at 9:00 PM CST/10:00 PM EST. This maintenance period will take an estimated 30 minutes of time. Users may experience some downtime or slowness during this timeframe.

As noted earlier today, this brief maintenance will include the CURES update that had been delayed. You can learn more about this update here: Product Updates April 2023

We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

Attention Procentive Customers

We would like to inform you that last night's scheduled release for the CURES update has ben delayed due to some unforeseen circumstances. We apologize for any inconvenience this has caused. Our team is working to reschedule this release as soon as we are able to and we will provide another update once it has been scheduled.

Thank you for your continued support and patience.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on Wednesday, April 26th at 8:00 PM CST/9:00 PM EST. This maintenance period will take an estimated 2 hours of time. Users will experience downtime during this timeframe.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

This maintenance will include some product updates related to the 2015 CURES update. You can learn more about those updates here:

Product Updates April 2023

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

Is anyone having trouble getting UCare PMAP to process group adolescent DBT codes?    We have been billing them as H2019 U1 HQ HA and getting a CO 4 denial - but sometimes they pay them.  We've been told it's an internal error, but we are getting a lot of these sorts of denials for the group DBT.  Thanks.