We are experiencing many issues in Procentive today.  Can't log in, slowness, error messages etc?

We are trying to confirm which commercial health plans allow clinical trainees (incident to billing).  We've confirmed that most BCBS commercial plans and all Pref One plans allow it.  Has anyone had success with Healthpartners-commercial?  I can't get a confirmation from that insurance network.  We are billing Hpart-PMAP without any issues.  Any current information for clinical trainees would be appreciated.  Thank you.

We will be closed on Monday, September 4th for Labor Day.

All support requests received on Monday will be prioritized and worked on when we return on Tuesday, September 5th. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.

Have a safe and happy holiday!

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on August 30th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

Is there a way to create 1 statement for multiple families?  So if there is a parent and 2 kids receiving services, we can send one bill to the family as a whole versus separate bill for each family

Does anyone currently use PRO-1140, PRO-1141, and PRO-1440 documents to complete their 5055 report for their import? If so, is anyone else having issues where the funding tab isn't completing? Also, how do you get the Comprehensive Assessment data to pull in to upload as well? Is that even an option?

When signing a note the "are you sure" click will often not register and need to be clicked again. 

Do we need the "are you sure" pop up even?

We have a nurse practitioner  who is newly licensed and is getting started on the credentialing process.   Has anyone billed under a NP supervisor while waiting for credentialing to go through using the modifiers GC or GE?   She would like to see clients while waiting for the credentialing to be completed.  Thanks. 

Both appear to default to first pulling up a list of all clients we've ever had, so it's very slow to load. It also will not allow the user to search for a specific client until this initial loading is complete.  Settings currently in place: Location, Staff, Program, and Note Type are set to all and Client Status is set to Active & Inactive.

Thanks!

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on August 16th at 9:00 PM CST/10:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.