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S5145 Code

Can anyone tell me if you can bill a 90785 with a S5145?

Thank you

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Scheduled Maintenance: Tomorrow, July 19th at 9:00 PM CST

Holly Byrnes (Manager, Customer Support) 1 year ago in Procentive News updated by Mary Eisenbraun 1 year ago 1

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on July 19th at 9:00 PM CST/10:00 PM EST. This maintenance period will take an estimated 2 hours of time. Users may experience some downtime or slowness during this timeframe.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

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Upcoming Holiday: Closed on Tuesday, July 4th for Independence Day

We will be closed on Tuesday, July 4th for Independence Day.

All support requests received on Tuesday will be prioritized and worked when we return on Wednesday, July 5th. For urgent issues, we will be monitoring these channels through the day and will respond as soon as possible.

Have a safe and happy holiday!

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Outage: 6/30/2023 || RESOLVED 12:11 PM CST

Holly Byrnes (Manager, Customer Support) 1 year ago in Procentive News updated 1 year ago 3

Attention Procentive Customers:

We have received reports of a Procentive outage and are actively investigating.

UPDATE

12:11 PM CST

We are happy to inform you that Procentive has been restored.

Our team is reviewing and working to make sure that the issue does not recur.

We really appreciate your patience while we worked on a fix, and again, we sincerely apologize for any inconvenience.

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Procentive Down? 06/30/2023

sarah 1 year ago in Procentive News 0

Can not send a ticket. Is Procentive currently down? Thank you!

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Procentive not working for anyone else today 6.30.23?

Chris W. 1 year ago in User Group Help updated by sstevens 1 year ago 6

This page isn’t working

app.procentive.com is currently unable to handle this request.

HTTP ERROR 503

Anyone else not able to log in?

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Outage: 6/28/2023 || RESOLVED 9:16 PM CST/10:16 PM EST

Holly Byrnes (Manager, Customer Support) 1 year ago in Procentive News updated 1 year ago 1

Attention Procentive Customers:

We have received reports of a Procentive outage and are actively investigating.

9:16 PM CST: The outage has been resolved. Scheduled maintenance will now begin. This maintenance period will take an estimated 2 hours of time. Users may experience some downtime or slowness during this timeframe.

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Scheduled Maintenance: Tomorrow, June 28th at 9:00 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on June 28th at 9:00 PM CST/10:00 PM EST. This maintenance period will take an estimated 2 hours of time. Users may experience some downtime or slowness during this timeframe.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

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Blue Plus CTSS claims

Lily 1 year ago in Billing/Electronic Modules updated by Kaci Cooper 1 year ago 4

I am just wondering if anyone is experiencing issues with Blue Plus CTSS claims  getting denied saying  that you need a prior authorization. We starting having issues with claims on 5/18/23 to current. 

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Scheduled Maintenance: Today, June 18th at 9:00 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on June 18th at 9:00 PM CST/10:00 PM EST. This maintenance period will take an estimated 30 minutes of time. Users may experience some downtime or slowness during this timeframe.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.