Modifier 93 - Audio Only Telehealth
Has anyone started using modifier 93 for audio-only telehealth visits? If so, what payers are accepting it?
Thanks!
PrimeWest reimbursement for 90837
Has anyone had success with reimbursement from PrimeWest Insurance and billing 90837 psychotherapy? If so would you be willing to email me the secret to your great success.
Clinical Charting Forms Locking on creation
Good morning,
We are receiving errors regarding the creation of forms in all areas where a form is created. When the form is created, the fields are initially able to be filled out and contain a lock and blue border around the form fields. As long as we do not save, the fields are writeable. The second the form saves it grays out and we have to exit the form. Once the form is exited, we can then go back into the form manually and it lets us update from there. The issue started yesterday, 03/02/2022.
Any assistance/help on this issue is greatly appreciated.
Electronic Module
I just went to my Electronics Module to check on claims status and all my claims sent electronically on Friday are still in the "sent" status versus "received". Just wondering if anyone else noticed this?
Kiosk Forms are not sending correctly
We are experiencing issues with the forms not appearing when we send them through the kiosk. Our clients are stating they do not see the forms and are coming up blank.
Mass Notification Report?
Is there an option to view a report that will display information about mass notifications that were sent out to clients? I know that a pop-up comes up after sending a mass notification, but sometimes that pop-up closes itself before I have an opportunity to visually confirm which clients received the notification.
CLIA claims rejected
Is anyone having some issues with Drug Test claims 80305 or 80306 not being sent out successfully through Procentive? We have the CLIA number attached to each location, not the payer, but our claims are rejected before even being sent to the insurances because of CLIA errors. We have more than 1 CLIA number, so we cannot attach the number at the payer level. Any suggestions?
Today's UCare ERA
Does anyone have a zero dollar UCare ERA today that shows claims being paid and reversed? I saw the notice on the UC provider portal about ERAs being delayed, but nothing about erroneous ERAs. It's an ENTIRE batch of claims for us, not just one or two.
Customer support service by UserEcho
