Community FAQs
http://feedback.userecho.com/topic/200575-how-to-reset-your-userecho-password/
How to setup my avatar (profile image):
http://feedback.userecho.com/topic/268648-how-to-setup-my-avatar/
How to change notification settings (subscriptions):
http://feedback.userecho.com/topic/500755-how-to-change-notification-settings-subscriptions/
How to change your name or e-mail address:
Click on the arrow by your name, choose “User profile”, change information, click “Save changes”
How are agencies using the certifications tab in the staff module?
Thanks,
Kim
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DA date of service
What do you use as the service date to bill a DA? MHCP provider manual says to use the date the DA is completed/signed by the provider as opposed to the date the provider sees the client face to face.
How do you bill an add on code with an authorization?
Example: a client has Medical Assistance and exceeds the allowed number of units of therapy in a calendar year. A KePro auth is obtained for the add on psychotherapy code, but when billed is sent on same claim with the primary code that does not require authorization. How do other providers handle this?
Thank You.
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Pro-trivia Time! How well do you know Procentive?
What new module(s)/features were released in 2015?
Changing recurring appointments?
When staff changes a recurring appointment to a different time or day, etc, and they to "change all" and save, Procentive changes ALL appointments, even past appointments and deleted appointments (the deleted appointments are repopulated). These then show up on the 1300 report as Appointments without Service Lines. When, in fact, they are not! Has anyone else figured out a solution to this problem? (Merry Christmas everyone!)
Assessments completed outside of facility
We do assessments outside of our facility. We bill the clients insurance company. We want to tract monthly how many we are providing at each facility and be able to follow up how many become our clients. Any suggestions out there?
Customer support service by UserEcho
