Good morning,

We are trying to run eligibility through the Eligibility Module and it's very slow in responses. We used to be able to just refresh after so long and get responses, but now we just have to start all over. Is anyone else having this issue? We've cleared our history, cache and I've restarted my computer. When we do get a response, it says " ERROR java.net.SocketTimeoutException: Read timed out"

Anyone else with this same issue?

Hello,

I was just curious how other companies that work with Procentive find the billing information they need to fill out DAANES? Right now we are looking at the units used from an authorization to estimate what was billed. Is there a more accurate way of doing this without adding a lot of time?

Also, with filling out the service delivery tab in DAANES how are other companies finding the most accurate information for these questions?

Is anyone else experiencing issues with Procentive kicking you out or not saving? 

This was happening occasionally last week but today we have encountered multiple logouts just during the morning. This has been very disruptive to both the clinicians trying to do paperwork and to the admin staff trying to take care of all the behind the scenes work. It doesn't seem to matter which module we're in or what browser is in use.

 Is anyone else having similar issues and is there any news of a fix?

It would be helpful if Procentive had a feature to make rate changes apply automatically to all fee schedules on a specified date/time. 

e.g. We are increasing several of our rates by a % on 1/1/18 so it would be nice to schedule the change and have it go into effect for DOS on/after 1/1. As it works right now, we will have to be extra careful checking each DOS to make sure it was billed out with the appropriate rate for 2017 or 2018.

I have staff at 4 different locations (with different internet connections) telling me that Procentive is slow in a variety of modules.  The best example I have seen personally is that the billing module (Add) function opens slow, and when users pick a date from the calendar that opens very slow as well.  Anyone else seeing this?  We tried clearing cache, etc.

We have a lot of problems with blue plus and pos 99. I noticed when you open up the change time window there is the place of service (ecmh) and one of the choices is other describe: . Does anyone know where you would go to describe and it be sent with the claim?

I am looking for ideas on the best methods for documenting couples/family services.  We like to have each person complete an intake form and enter each separately into the system.  When scheduling appointments we would like to avoid non billable service lines popping up in the 1300 report, and avoid duplication in tracking.   The goal would also be to avoid having to duplicate documentation for each couple or family.  Any thing that had worked well for you guys?  

CTSS Providers: When a client ends CTSS, how are you also ending, at the correct time, the addition of the UA modifier to service lines? The UA modifier (managed in the client module > payer tab > MN Medical Assistance Program drop down list) is added when the service lines are billed, not when they are created. Therefore, if a client is discharged from CTSS but continues to receive other services, how is this accurately managed?

IS anyone a behavioral health facility and billing for a nurse practitioner.  We got denied claims for MN MA and were told to either remove rendering provider or bill nurse practitioner as Nurse practitioner.  Any suggestions?  T