Hi Everyone!

Many times, I will be working on a MN DHS ERA and the payer changes to Medicare (or vice versa). I will start to allocate the ERA and then I notice that the payer is wrong, but I can't change it. If there are takebacks, I am unable to finish allocating due to the payer being incorrect. Is there any easy restart button to change this? Or do I have to manually go into the ERA and delete every single payment for customers through the Payment Module? 

Please help!

Has anybody had success voiding claims for BCBS? Seems that I am doing something wrong. I am filling out the control number, etc. but got a message from BCBS stating the header information does not match the predecessor. I wonder if I am missing something?

Is anyone else having an issue with Eligibility?   We keep getting a clearinghouse error after it has ran from DHS.

I received a letter, this week, from DHS stating that they have not received any claims, for the past 12 months, for one of my locations, so they are terminating the enrollment for that location.  I bill weekly to DHS  for this location.  After lengthy phone calls and wait times, DHS is suggesting that the Procentive Billing Provider Loop 2010AA, Segment NMI, N3 and N4 need to be listed as the location of service and not our Central Billing location address... has anyone else received one of these letters and if so, what did you do about it?  

I was wondering if any providers have ran into issues with billing when the diagnosis of a substance abuse disorder was listed.  I know it cannot be listed as a primary diagnosis. I would think as long as it is not a primary diagnosis, it shouldn't impact reimbursement.  

Has anyone ran into issues with this?

Has anyone been having issues with UCare claims for outpatient substance use disorder?  We have been struggling with this issue since Oct. 2016 and UCare doesn't have any answers for us for this main reason:  claims continue to reject and don't even reach UCare.  I've tried sending claims on both UB04 and CMS 1500 forms, I've changed the "Facility" under the client's Admissions tab from "13" to "89", and I've made sure to include both taxonomy codes (even though the first claims were sent before this was a requirement in March 2017)...I'm feeling at a loss of what to do now as we didn't have these issues prior to Oct. 2016.  We don't encounter UCare much, but now I have two more clients with UCare who are starting services.  Any advice?

P.S.  The following is the error/rejection message I get from Procentive in  the X12 Claim Data:  

Message Text:Category: Acknowledgement/Returned as unprocessable claim  The Claim/Encounter has been rejected and has not been entered into the adjudication system Status: Processed according to contract provisions (Contract refers to provision that exist between the Health Plan and a Provider of Health Care Services)

Can one provider bill a Individual Treatment Plan and another provider bill Functional Assessment on the same day?

I have been told that we need to copy a clients DL along with Insurance card when they come in as new clients. I have a client who has refused and doesn't want her DL copied. Is there something that I can show her in writing that we are required to get this. She called BCBS and was told she does not need to provide this to us. I need to get back to her on this, any thoughts or suggestions?

All of our  BCBS electronic billing files rejected with the error "Submitter not approved for electronic claim submissions on behalf of this entity
 Entity: Submitter"  Anyone else experiencing this?