

90791 Payout
I have noticed that, besides UBH, the payout difference on a 90791 and a 90837 is only a few dollars. Have others noticed this? Should I be negotiating a higher payout on 90791s?

Has anyone had problems resending a replacement claim?
When I resend the claim, it does not bring the claim up for me to check and send electronically.
Nothing is there.

Travel Locations
Good afternoon! We have therapists that see clients at a Twin Cities juvenile detention center. We would like to bill travel - which location code is best to use in this case?
Thanks & have a great day!
Jill

Medica LOA claim line issue
Is anyone else having an issue with denied claims from Medica UBH when selecting LOA days on claims?

Take Back Events Question
Good afternoon,
This afternoon I received a remit from UBH PMAP taking back payments as far back as February 2016. I called UBH to inquire the issue. They advised they "just found out" the client had primary insurance, BCBS. My response was, we are beyond timely filing to bill the primary insurance. UBH left us with no recourse or options to bill DOS from February 2016 to May 2016 due to timely filing. I then asked for the Appeals Dept.
My question to the community - What is your success going to the Appeals Dept with this kind of case? Can anyone provide insights to insurance payers having the ability of going this far back recouping payments because "they just found." Shouldn't payers have a timely response to these kinds of events vs recouping payments beyond one year after the fact? Thank you all for your time.

Interpretive services
Has anyone had to bill UBH for interpretive services? We have our first client coming in with an interpreter and we need to bill their insurance.UBH was not helpful in what code(s) we should be billing.

Charging late fees or interest for balances due after XX # of days.
Does your clinic charge late fees or interest to clients whose balance goes unpaid after a certain # of days? Do you feel this really helps to get payments sooner? Is it more of a hassle administratively? How do these fees or interest show up in a Procentive statement? Please give me any input on this as our clinic is revisiting this part of our policy. Thanks!
Customer support service by UserEcho