For two days now, my team has been trying to resend claims (from an invoice/claims tab) and all we get is a blank white box.  Is this feature currently broken?  

Is anyone else missing last weeks payment from MMSI/SCHA?  We usually receive one every Friday, and did not get one this past Friday.

Has anyone noticed that some of their client's PMI numbers have completely changed? I have had quite a few clients who have had the same PMI number for years and when I search MN–ITS it states it inactive but come to find out they have a completely new number.  Ive used names and DOB but get errors.  Not sure if this has happened to anyone or if you have any suggestions on where to find this information. Someone mentioned it could be because of the MN Sure market.  Is there a place for providers to check there? or just stick to MN–ITS?

We are not getting outpatient BCBS ERAs in Procentive.  Payments are posting, we have to go onto Availity to download the ERAs.  Is anyone else having this problem?  For example, we have check  date 5.9 for Bluelink TPA and CCSTPA, but no ERA is in Procentive.

We have noticed with a few of our ERA's that there is information that appears in the report mode side, but when we use the payment entry mode if is not there, this is actual payments that are not using up, not denials. Has anyone dealt with this or have suggestions?!?!

Quick question regarding the new credit card processing module/featurre in Procentive...is there a mechanism that allows to set up recurring auto payments. In order for us to find this to be a useful tool being able to set up automatic recurring payments on clients would be a necessary function in order for us to even consider switching over. Is this a function this product can do????

Good morning!

From my understanding, Procentive is currently working on adding an online payment portal for clients to pay their bill online.

This thought may be a whole other animal, but I am wondering if this feature will include being able to pull funds automatically (ACH), without logging into a portal and making a payment?

Thanks!

Procentive customers may have received denials from BCBS with a CARC denial code 97 or 18 for dates of service 9/26 - current. Per Blue Cross, they had a glitch in their system where it appeared that the claims came through twice and the first claim is the one with the denials. The other claims that paid should be coming through in the future on an ERA. BCBS is requesting up to 30 days for them to resolve, process, and pay these DOS.

We received the following email from OptumInsight regarding ERAs for UBH. On some ERAs from UBH, the system is not recognizing the client on the ERA. Some of the claims in the ERA will match correctly, but others will not because of this issue. In the email below, Optum says that no provider action is required at this time. They also do not have an ETA on the resolution of this issue either.

If you recognize this problem in your UBH ERAs, we recommend waiting to post these for now. Hopefully, Optum will resolve the issue soon, and they will provide instructions at that time on how to fully resolve the problem.

Once we receive more information, we will update this post.

From: Pennie, Rachel E
Date: Mon, Oct 3, 2016 at 2:53 PM
Subject: OptumInsight System Notification - ERA Issues
To: