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codes

TVano fa 5 anys en User Group Help • updated by Shauna Dall fa 5 anys • 7

Hello Everyone,

DHS has now ended the bundled package of the H2012 (skills+group therapy) as of today according to their news letter. Does anyone know of another bundling code for these codes as this is a huge loss of revenue for us.

Any help is very much appreciated 

Thank you 

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Fixed

Can't log into Procentive

Kim N fa 6 anys en User Group Help • updated by John-Debbie Trunk fa 6 anys • 28

I can't log into Procentive this morning..

I receive this error:

Your connection is not private

Attackers might be trying to steal your information from app.procentive.com (for example, passwords, messages, or credit cards). Learn more

NET::ERR_CERT_DATE_INVALIDHelp improve Safe Browsing by sending some system information and page content to Google. Privacy policyBack to safetyHide advanced

This server could not prove that it is app.procentive.com; its security certificate expired yesterday. This may be caused by a misconfiguration or an attacker intercepting your connection. Your computer's clock is currently set to Thursday, May 2, 2019. Does that look right? If not, you should correct your system's clock and then refresh this page.

Any ideas? 

Answer
Amanda Kaufmann fa 6 anys

Good Morning, 

Expired Certificate warning: Resolved

Early this morning Procentive was made aware of an Expired Certificate warning when users were logging on to Procentive. The cause of the issue was identified and the problem resolved by 7:45 a.m. CST. Throughout the time the warning was appearing for users, Procentive maintained encryption.

If you have any further questions about this incident, please submit a Support Ticket. 

Thank you for your patience, 

Amanda Kaufmann

Customer Success Manager

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Mental Health IOP

Valerie1 fa 6 anys en User Group Help • updated by TVano fa 6 anys • 5

Hi, I am new to contracting and my supervisor wants me to get us set up for IOP for mental health.  I see some insurers require us to be contracted as a facility but others, it does not look that way.  Do you know, do we need to be contracted as a facility and bill on a UB04 or as a clinic and bill on the HCFA with the H2019 codes?  any help is very much appreciated as I am quite confused.

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Appointment reminder issues today?

Jana fa 6 anys en User Group Help • actualitzat fa 6 anys • 3

Has anyone else been hearing from customers today about not getting appointment reminders?

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Procentive slowness

Jana fa 6 anys en User Group Help • updated by Kali fa 6 anys • 13 • 1 duplicat

I know there have been a few tickets lately but I wanted to start a new one because of the upgrades that took place this past weekend.  We are still experiencing slowness throughout our system.   Others have indicated in other tickets that this is an ongoing concern, but specifically today are others experiencing slower-than-normal performance?


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Anyone else having problems with slowness?

Shondell fa 6 anys en User Group Help • updated by Elaine fa 5 anys • 19

Procentive is so slow today for my office.  Hard to get anything done.  Anyone else having that issue?

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Staff scheduling software

Kim Ross fa 6 anys en User Group Help • 0

Good day, 

We have several (35+) DBT and COD groups that meet daily/weekly. As our programs have grown, it's become increasingly difficult and time consuming for our admin team to manage staffing changes and coverage for groups with staff vacations, sick days, snow storms, etc.  


Does anyone have a staff scheduling software they can recommend?

Thanks so much,
Kim

Answer
Amanda Kaufmann fa 6 anys

Hello, 

Thank you for informing us about your issues, our engineer team has identified that this was due to a session issue. Please have all of your staff log off, and then back on to Procentive. If you have further issues or questions, please send in a ticket to Procentive. 


Amanda Kaufmann

Customer Care and Training Specialist 



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