1. Forum: Procentive User Community
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Blue Cross Blue Shield of North Dakota

vpetrik 5 years ago in Payers Module • 0

Does anyone know the Payer ID number for Blue Cross Blue Shield of North Dakota as of 1-1-2019?

Thank you,

Victoria Petrik

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Thanks

Print Receipt Checkbox

Mark Cornell 5 years ago in Payments/ERA Modules • updated by Ashley M 5 years ago • 1

Thanks for adding the Print Receipt checkbox on the payment entry screen!! 

It was so annoying to have it pop up every time :)

Answer
Amanda Kaufmann 5 years ago

Hello, 

Thank you for informing us about your issues, our engineer team has identified that this was due to a session issue. Please have all of your staff log off, and then back on to Procentive. If you have further issues or questions, please send in a ticket to Procentive. 


Amanda Kaufmann

Customer Care and Training Specialist 

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SDQ AND CASII TRAINING

Stephanie B 5 years ago in Industry News/Discussion • updated by anonymous 5 years ago • 2

I need to get some of my therapists trained on these assessments. Currently DHS doesn't have any upcoming trainings scheduled for these. Any suggestions on how to get them trained?

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South Country claims

michelew 5 years ago in Billing/Electronic Modules • updated by John-Debbie Trunk 5 years ago • 1

Is anyone else having problems submitting claims to South Country?

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Need help finding a report that is able to pull data from the Client Module/Phone tab

Calah Hansen 5 years ago in Reporting Module • updated by teresa trepanier 5 years ago • 1

We would like to be able to pull data specifically on the following fields in the Client Module/Phone tab.  Report #3400 seemed like a natural fit but didn't see the fields we are looking for.  Anyone else use a specific report to pull these fields?

  1. Reminders on Days before appointment
  2. Reminders on Day of appointment
  3. Send appointment reminders to

Thanks in advance for any suggestions!

Calah

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Has anyone received denials from Blue Plus PMAP for 2019 dates for an authorization?

Tina B 5 years ago in Payments/ERA Modules • updated by Karen H 5 years ago • 23

I received denials for 90791-90834-90837 and our group and IOP codes for an auth. I checked on the BCBS provider site and at first it appears behavioral health may need an auth, but non of the codes are on the prior authorization list.

Thanks....Tina

Answer
Amanda Kaufmann 5 years ago

Hi Tina, 

Information will be going up on our new "Updates" page regarding this. We have a fix in place, as we were made aware of this issue this morning. 

Please stay tuned, the update will be posted shortly. 

Thank you, 

Amanda

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Problems with New Blue Plus Subscriber IDs in Procentive

vpetrik 5 years ago in Billing/Electronic Modules • updated by anonymous 5 years ago • 19

Hello! At the beginning of the year, all of our Blue Plus clients received new Policy Group Numbers and Individual Policy Numbers. I tried to input these numbers along with the new payer Id for BCBS of MN - PMAP and it was rejected in the system in Procentive. Procentive is not able to read the new subscriber numbers. Is anyone else having this issue? Any feedback would be greatly appreciated! :)

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Repeated "session errors"

Jonathan Beulke 5 years ago in User Group Help • updated by Deanna Cahoon-Draus 5 years ago • 3

Has anyone else been experiencing random & frequent "session errors?"

I've tried clearing out cookies, cache, browsing history, download history, with no luck.  

This specifically happens consistently, when I try to open a module in a new tab, which I have been doing for as long as I can remember.  Also having the same problem when I click on "Help" and "Chat" which is why I'm posting here.

I'm currently using Chrome on Mac.

Answer
Deanna Cahoon-Draus 5 years ago

The session errors have been resolved as of yesterday, 1/8/2018

If you are continuing to experience the session errors, please send in a ticket to Procentive

Deanna

Customer Care Specialist



Customer support service by UserEcho