KNOWN ISSUES: Client Portal Registration
Good afternoon,
We are currently aware of an issue that is not allowing users to register clients for the client portal. This is separate from the issue with workflow and appointment reminders. We are working on the solution now and will post an update here once we know more. We appreciate your patience!
ProCare Team
Hi everyone,
Our engineers found the issue and implemented the fix. This will go out early tomorrow morning when we push out our updates, so it should be back to normal then.
Thank you for your patience!
ProCare Team
Automated Reminders
It has been brought to my attention by several patients over the past couple of days, that they are not receiving the automated reminders from Procentive. In appointments I see the yellow check mark, that indicates the reminder is being sent out. This glitch has resulted in several no-shows and a surplus of work for staff, who are having to manually notify patients of their appointments. Is anyone else having this issue?
FIXED UPDATE: Appointment Reminder Notifications are fixed!
The ProCare Team knows this feature is critical to your agency’s operations and to resolve this we have moved this function to another server to prevent this from happening again. During the transition, reminders were send intermittently and now with the transition complete they are consistently being sent. If you have further questions please send Procentive a support ticket, we are happy to serve you.
Thank you to the staff who submitted tickets with specific examples allowing us to locate and resolve this issue.
The ProCare Team
Digital Signature Password Change
Hello Procentive community,
I am confused by the Procentive Product Update email I just received.
The email reported that if your signature password "includes a character", you will have to reset it by tomorrow. In common computer lingo, a character is any letter, number, space, punctuation mark, or symbol. So, does everyone will need to reset their password? Or did you mean something other than "character"?
In addition, forcing a password change on all/most/even some of my agencies users with hardly any warning is frightening for this IT guy. I will report back with any disruption of business operations for my agency due to this change.
Hi Jana,
Yes the bottom line is that digital signatures CAN include special character.
Could you please send a ticket to our support desk with the details of your situation, which form and which screen would not accept the password. Thank you.
MN MA Eligibility
Is anyone else having an issue with Eligibility? We keep getting a clearinghouse error after it has ran from DHS.
Intake/Admission Packets
When new clients are admitted into residential, teh guardian signs 10+ Procentive documents.. What method does your agency use to organize those documents so whoever is doing the intake does not miss documents and it makes for an efficient process?
Apps that work with procentive
We are new users and are wondering if there are any apps we can use to utilize our Iphones to be used in lieu of an electronic signature pad
Multiple service locations and a Central billing location
I received a letter, this week, from DHS stating that they have not received any claims, for the past 12 months, for one of my locations, so they are terminating the enrollment for that location. I bill weekly to DHS for this location. After lengthy phone calls and wait times, DHS is suggesting that the Procentive Billing Provider Loop 2010AA, Segment NMI, N3 and N4 need to be listed as the location of service and not our Central Billing location address... has anyone else received one of these letters and if so, what did you do about it?
substance abuse disorder
I was wondering if any providers have ran into issues with billing when the diagnosis of a substance abuse disorder was listed. I know it cannot be listed as a primary diagnosis. I would think as long as it is not a primary diagnosis, it shouldn't impact reimbursement.
Has anyone ran into issues with this?
Customer support service by UserEcho
