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Cannot log in to Procentive and get an error message. Cannot access help desk

Belinda 1 ár síðan í Procentive News updated by Tina B 8 mánuður síðan 5
+1

Procentive Down

Rochelle Garcia 1 ár síðan í Procentive News updated by Jana 1 ár síðan 9

Is anyone else having issues with Procentive again?

I can not log in.  This is the error I am receiving:
Procentive Has Encountered an Error

The webserver has too many connections open to the database. If this problem persists, please click the "Show Detail" button and send the contents to the Help Desk along with the following code: ec2-3-16-188-4.us-east-2.compute.amazonaws.com1220460712.

+1

Requiring client credit cards in the vault

Kim Ross 2 ár síðan í Accounting/Collections Modules Uppfært 2 ár síðan 8

Hi,

We've started an initiative to request/require that clients without a full coverage plan, such as MA, keep a credit card on file with us in order to pay copays, private pay, and overdue coinsurance/deductibles. 


Does anyone already do this? And, do you have any recommendations on effective strategies to get clients (new and existing) to comply? 

Thank you so much!

Kim

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kiosk-Sending multiple forms through clinical/charting

Cary 2 ár síðan í Clinical Charting Module 0

For some reason, not all of the forms we want to Kiosk are available when through Appointment and Client modules.  The only way is if the document is created in clinical/charting, and then kiosked.  That said, because it has to be sent individually that way, how can I have a client have both forms available at the same time, even though sent separate?  So far, the clients have finished one form and then once sent- the screen is blank. 

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Is the Reports Module down? It is not loading

Kristine 2 ár síðan í Reporting Module updated by Jana 2 ár síðan 2
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Idea for Procentive regarding client statements

Paula 2 ár síðan í Clients Module updated by natale 2 ár síðan 1

QR code on client Statements


QR Codes have become increasingly popular as a quick and easy way to share information. We are seeing them more and more on printed patient statements.

Could Procentive add them to our patient statements? With one scan, patients can be instantly directed to pay their bill online.

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Appointments to Google Calendar?

Kelly S 2 ár síðan í Appointments Module updated by Mark Cornell 2 ár síðan 1

Can Procentive appointments be automatically linked/added to a Goggle Calendar? 

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s9480

Jill Benson 2 ár síðan í User Group Help 0

We are having difficulty recently getting S9480 reimbursed from Medica.  We have billed it with a revenue code in the past and have gotten reimbursement but then we also get denials - we have also billed it as a "group"  Anyone having similar problems with Medica/UHC and the S9480 group code?

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Changing user names

desiree 3 ár síðan í Client Portal 0

Is it possible for a client to change a user name connected to a client portal once it is created? 

+1

Client's "Preferred Name" on clinical documents

Rochelle Garcia 3 ár síðan í Clinical Charting Module updated by sarah 3 ár síðan 1

Hello,

Does anyone know if there is a setting in Procentive that would allow the practitioner to print clinical documents with the client's preferred name rather than what is in the client module?