Receiving two errors and not able to login this morning.

I don't have a way to do a ticket . . . 

Shauna

Is there a way to prevent users or certain roles from creating Private or Public Templates? We have users creating inaccurate templates creating some issues. 

Is there a way to send HIPAA-compliant text messages thru Procentive to clients??

We are going to start doing extended DAs and I'm wondering how other users have set their systems up to allow for multiple visits but only submitting the charge to insurance once the DA is complete. Any feedback

I'm not sure if I'm missing a setting or something but is there a way for Procentive to alert us when a client's recurring appointments are ending? Our clinicians' schedules are pretty packed and if we don't notice that someone is running out of appointments in time, then they might miss several weeks until a slot opens up again.

Hi all!

I had a writeoff come through on a Medicare ERA.  It's associated with a claim number (PRxxxxx).  

Has anyone figured out an easy way to find which claim this is associated with?  I need to work it through and can't seem to find a report that has a claim number associated.  The reference number also doesn't pull anything up . . . 

Thanks!

Shauna

Is anyone else having problems in the scheduler?  We can't see the option to add a time slip anymore.  I checked the configuration and everyting.

Does anyone know where you enter the Date of Injury so it goes out on the claim?

We are having problems with the system kicking us out of the system over and over again.  You start something, switch the screen and you are kicked.  It is very hard to get anything done.  Anyone else having this problem?

Anyone use a patient registry that interfaces with Procentive?