It would be great if the Client Module could be modified to be somewhat mobile friendly. The way it is now, the only way I know of to open a client profile in the Client Module is by double-clicking on the client itself. As far as I know, this is not possible to do on a mobile device, as double tapping on anything in a browser serves as a zoom function.

Would it be at all possible to hyperlink the clients' names in the Client Module so we can access their profile? This is already done in the Time Module, so to me it makes sense that it can be done in the Client Module.

Thanks for the consideration!

Is it possible to select which payer to use when creating a service line? Currently the only way I know how to change the payer prior to creating a service line is by changing the primary and secondary payers in the client module.

What do most providers use as a diagnosis for billing when clients come in one time and the therapist does not get enough information to complete a diagnostic assessment?

For whatever reason last week and now into this week I have not been able to enter a payer in the client module. When I click add I get the pop up box with my payer options and I can select however it does not save. Has anyone else had this experience? This may be a contact Procentive issue.

Attention Procentive Customers:

We will be closed on Thursday, November 28th and Friday, November 29th for Thanksgiving.

All support requests received on Thursday and Friday will be prioritized and worked on when we return on Monday, December 2nd. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.

Have a safe and happy holiday!

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Today, November 13th at 12:00 PM CST/1:00 PM EST. Users will experience minimal downtime.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

Attention Procentive Customers:

We are actively investigating an issue where some users are receiving errors when adding new service lines in the Time Module or opening existing service lines throughout the system. Our team is working to resolve this issue as soon as possible.

We will provide additional updates once available.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We are currently investigating an error that may occur when attempting to transmit prescriptions in the NewCrop ePrescribe module. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.

For more updates and to subscribe for future updates, please refer to the NewCrop status page:

NewCrop Status Page

We will provide another update once resolved.

If you have any additional questions or concerns, please reach out to our support team via the Therapy Brands Community Portal.