In order to prevent errors in claim submission and speed up the payment process for customers, Procentive recently started scrubbing claims data for extra spaces in areas like the client's name, address, policy ID, etc.
Today, for certain payers (not all of them), the system is showing an error that says, "The client's middle name may not have spaces before or after." In some cases, the error is a false error (meaning, there is not actually an extra space in the middle initial).
This problem will be resolved by tomorrow morning, as soon as our system updates overnight tonight.
Once the solution is confirmed to be working, we will update this post.
Customer support service by UserEcho