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Billing Aftercare?

Jeremy Roelofs-Lynch fa 7 anys en Codes/Rates/Diagnosis Modules updated by Teri fa 6 anys 5

We currently bill all our group/individual sessions under H2035. Once clients complete programming they are welcome to attend our aftercare group that meets on Saturday morning for a coupe hours. Currently this is free of charge; however, we are looking at possibly being able to bill for this service. 

Does anyone else bill for aftercare? If yes, how do you do this if the client was discharged from programming? Do the insurance companies pay? What code(s) do you use?

Any insight would be greatly appreciated. 

:)

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Fixed

Can't log into Procentive

Kim N fa 7 anys en User Group Help updated by John-Debbie Trunk fa 7 anys 28

I can't log into Procentive this morning..

I receive this error:

Your connection is not private

Attackers might be trying to steal your information from app.procentive.com (for example, passwords, messages, or credit cards). Learn more

NET::ERR_CERT_DATE_INVALIDHelp improve Safe Browsing by sending some system information and page content to Google. Privacy policyBack to safetyHide advanced

This server could not prove that it is app.procentive.com; its security certificate expired yesterday. This may be caused by a misconfiguration or an attacker intercepting your connection. Your computer's clock is currently set to Thursday, May 2, 2019. Does that look right? If not, you should correct your system's clock and then refresh this page.

Any ideas? 

Answer
Amanda Kaufmann fa 7 anys

Good Morning, 

Expired Certificate warning: Resolved

Early this morning Procentive was made aware of an Expired Certificate warning when users were logging on to Procentive. The cause of the issue was identified and the problem resolved by 7:45 a.m. CST. Throughout the time the warning was appearing for users, Procentive maintained encryption.

If you have any further questions about this incident, please submit a Support Ticket. 

Thank you for your patience, 

Amanda Kaufmann

Customer Success Manager

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Has anyone's MN DHS ERA's not come in this week?

KELLY PERFETTI fa 7 anys en Billing/Electronic Modules updated by Katie Scharberg fa 6 anys 15

I haven't seen that our ERA from DHS come in.  Does anyone know if there is a delay?

Answer
Amanda Kaufmann fa 7 anys

Delayed ERAs from DHS


We are aware that DHS ERAs have not yet come in to Procentive from DHS.

DHS does have until Friday 5/3/2019 in order to process the ERAs in to our system.

Procentive is actively working with DHS to determine their resolution, and obtain a timeline that we can expect to see these populate in our system. In the meantime, the ERAs are accessible via the MN-ITS portal.

Please continue to keep an eye on this via the Live Updates Page. We will post here when we have obtained additional information from DHS. 

Thank you,

Amanda Kaufmann

Customer Success Manager

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Does anyone have a solution to billing claims for LPC for individuals with Medicare as Primary?

Does anyone have a solution to billing claims for LPC for individuals with Medicare as Primary?  I have an individual who wants to see our LPC, but has Medicare as the Primary insurance.  BCBS is secondary and they are denying claims stating it needs to be sent with EOB information from Primary.   What is the best way to get this claims processed by BCBS?

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Could someone tell me the code that you are billing for on a External DA review and a Explanation of findings

Could someone tell me the code that you are billing for on a External DA review and a Explanation of findings

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Mental Health IOP

Valerie1 fa 7 anys en User Group Help updated by TVano fa 6 anys 5

Hi, I am new to contracting and my supervisor wants me to get us set up for IOP for mental health.  I see some insurers require us to be contracted as a facility but others, it does not look that way.  Do you know, do we need to be contracted as a facility and bill on a UB04 or as a clinic and bill on the HCFA with the H2019 codes?  any help is very much appreciated as I am quite confused.

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Appointment reminder issues today?

Jana fa 7 anys en User Group Help actualitzat fa 7 anys 3

Has anyone else been hearing from customers today about not getting appointment reminders?

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R45-R45.89 diagnostic codes

tbelcher fa 7 anys en Payments/ERA Modules updated by sarah fa 7 anys 1

Has anyone submitted them to a PMAP yet?  I'm submitting some test claims to see what happens.  Is is always comforting to know that PMAPs don't know what diagnoses work with your systems.  They just respond to denials.

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Denials from BCBS PMAP

ahaugen fa 7 anys en Payments/ERA Modules updated by Kayla Kenworthy fa 6 anys 69

Is anyone else having issues with many denials on recent BCBS PMAP payments due to the "197" code.  Will pay the 9 code, but deny the travel due to the "197" code. Or won't pay on either code due to the "197" code. 

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Successfully billed Room and Board enhanced rates

Jenna fa 7 anys en Billing/Electronic Modules actualitzat fa 6 anys 11

We were finally able to successfully bill the enhanced rates on our room and board line. It has always been on the grid rate sheet but we never were able to get it through. We billed enhanced rate with with child (U6) and medical (U5). After a few phone calls with DHS and asking the right questions we were able to bill directly on the MN-its website and get paid. 

Now when setting up our current clients with the room and board plus modifiers in Procentive it cannot clear their system. They say that DHS has been made aware of the issue that when sending in batch form it will not clear a revenue code with modifiers. Only a CPT code with modifiers. 

They also said that most people (like us before) just end up getting paid the base rate. So to test it out first. If entered right on MNit's you can get paid for this. It is a substantial amount of money over the course of a year billing out these rates. 

We are wondering who else is having this issue and if enough of us raise and issue with Procentive /DHS  the proper changes can be made so we can bill out of Procentive without having to go into MN'its directly to edit and bill the Room and Board w/ mods for every client in the facility. 

Answer
Amanda Kaufmann fa 7 anys

Hello all, 

Procentive has been in contact DHS regarding the modifiers for Residential Codes. DHS is currently rejecting the modifiers on the claims, as including a modifier on these codes is not in alignment with 5010 billing guidelines. In speaking with them, they have acknowledge this and have told us they are working on it from their end.

Thank you to those that have shared their experiences and insights on how to get these claims acknowledged by DHS.
If you have further questions on this topic, or need further research into these types of claims, please contact DHS.


If anyone has questions on adding additional codes, associating codes with payers or adjusting rates for payer, please submit a Help Desk ticket.

Thank you,

Amanda Kaufmann

Customer Success Manager