Associate forms with multiple programs?
Is it possible to associate completed forms with multiple programs without being required to upload a document twice? For example, we provide ARMHS (1:1 mental health service) and Adult Foster Care and require current Diagnostic Assessments for each program. Often our clients will be using both of our programs simultaneously. When we receive a DA from their psychiatric provider, I'm currently required to upload the DA twice into Procentive in order to associate the DA with each program. Does anyone know if it's possible to assign a document to both programs at one time?
Heath Partners Denial Code 50
Hello,
Has anyone had claims deny from Health Partners with the code 50 (These are non-covered services because this is not deemed a 'medical necessity' by the payer.)?
Since January 1 all our psychotherapy codes have been denying with this code...weird.
Thanks
Make client module mobile friendly with a hyperlink
It would be great if the Client Module could be modified to be somewhat mobile friendly. The way it is now, the only way I know of to open a client profile in the Client Module is by double-clicking on the client itself. As far as I know, this is not possible to do on a mobile device, as double tapping on anything in a browser serves as a zoom function.
Would it be at all possible to hyperlink the clients' names in the Client Module so we can access their profile? This is already done in the Time Module, so to me it makes sense that it can be done in the Client Module.
Thanks for the consideration!
Selecting payer when creating service line
Is it possible to select which payer to use when creating a service line? Currently the only way I know how to change the payer prior to creating a service line is by changing the primary and secondary payers in the client module.
Billing
What do most providers use as a diagnosis for billing when clients come in one time and the therapist does not get enough information to complete a diagnostic assessment?
Can't enter payer
For whatever reason last week and now into this week I have not been able to enter a payer in the client module. When I click add I get the pop up box with my payer options and I can select however it does not save. Has anyone else had this experience? This may be a contact Procentive issue.
What if the DSM 5 Criteria were available in Procentive as a decision support tool?
The vision is to create something that would allow a Procentive user to start with a list of symptoms and use a wizard like dialog to walk through a series of choice that would ultimately result in a list of possible DSM 5 diagnostic descriptions.
I am hoping to hear from the Procentive community in two formats:
1. I would like to find 3-5 users who would sit on a conference call with me sometime and describe the process you go through in selecting a Dx. How do you use the DSM 5 and the criteria in your decision making?
2. I would also like to see comments written on this thread as to your interest level and/or ideas on wht this tool could look like, along with how you would like a usable electronic version of the DSM 5 built into Procentive.
BCBS Federal Telehealth
Anyone receiving denials from BCBS Federal for DBT H codes done via telehealth? We are getting pushback from them and lots of different answers for MH services in general done via TH stating these services need to be done through Teladoc.
Customer support service by UserEcho
