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Errors and can't login

KatieW il y a 5 ans dans Procentive News mis à jour par Amanda Kaufmann il y a 5 ans 7

I can't get back into Procentive to send a ticket but I was kicked out after extra, error tabs opening. Others in my company are also experiencing errors

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Trouble logging in to procentive

Nicole il y a 5 ans dans Procentive News mis à jour par Leah T. il y a 5 ans 2

We have a lot of in-home staff that are having issues logging into procentive from their laptops at home.  Is this an issue that anyone else is having? 

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We're Back!

Amanda Kaufmann il y a 5 ans dans Procentive News mis à jour il y a 5 ans 0

Good morning, we’re back!

As of 1 am (central time) we went live, and you can log into Procentive once again.

Please keep an eye out for future updates and be mindful that you may encounter periods of slowness or issues as the improved system warms up.

Thank you for your patience while we've given Procentive a boost! 

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Extended Maintenance Window

Katie Sandquist il y a 5 ans dans Procentive News mis à jour par Amanda Kaufmann il y a 5 ans 1

We regret to inform you that the scheduled maintenance window will need to be extended for an additional 14 hours. This means the system will now be ready for you to access closer to June 23rd at 8 am CST.

Please continue to check back here for updates with more information on when you can anticipate accessing the system. We will notify you should the system be available sooner.

We do apologize for the inconvenience. We have made great progress but we want to ensure a smooth transition. This is a critical cut over and must be handled with the utmost care.

Thank you for your patience as we work to transition your agency as smoothly as possible.

Solution
Amanda Kaufmann il y a 5 ans

We’re back!

As of 1 am (central time) we went live, and you can log into Procentive once again.

Please keep an eye out for future updates and be mindful that you may encounter periods of slowness or issues as the improved system warms up.

Thank you for your patience while we've given Procentive a boost!

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Down for Scheduled Maintenance

Katie Sandquist il y a 5 ans dans Procentive News mis à jour par Rachael Smith (VP, Professional Services) il y a 5 ans 0

Procentive is currently undergoing scheduled maintenance Saturday June 22nd beginning at 12:00 am - Saturday June 22 at 6:00 pm CST. See our UPDATES page for more information.

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Procentive Gets a Boost!

Amanda Kaufmann il y a 5 ans dans Procentive News mis à jour par Kim N il y a 5 ans 5

Procentive will be inaccessible due to scheduled maintenance from Saturday June 22nd beginning at 12:00 am - Saturday June 22 at 6:00 pm CST. 


Please see our UPDATES page for more information.

Thank you,

Amanda Kaufmann

Customer Success Manager

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Procentive Down?

KatieW il y a 5 ans dans Procentive News mis à jour par kimr il y a 5 ans 3

There's nothing on the Live Updates website yet but Procentive is down for my organization

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Procentive Updates

Amanda Kaufmann il y a 5 ans dans Procentive News 0

For live updates regarding Procentive please use the link here to our Live Updates Page.

Thank you,

Amanda Kaufmann

Customer Training and Support Specialist 

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Happy Holidays from Procentive & BillCare

Amanda Kaufmann il y a 5 ans dans Procentive News 0

From all of us here at Procentive and BillCare, we would like to wish our customers a very Merry Christmas, and Happy Holiday's as we move in to the New Year. We appreciate and enjoy the opportunity to serve each of you. 

Please enjoy a holiday greeting from us to you. 

Youtube video


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procentive is still down

Emily Croucher Biller il y a 6 ans dans Procentive News mis à jour par Alicia Swanson il y a 6 ans 1
Solution
Alicia Swanson il y a 6 ans

Hi Emily, 

Our maintenance occurred from about 11:20-11:50pm on Saturday which was shorter than expected. If you are having issues please contact your champion or call the crisis line.

Thanks

The Care Team