Hello Procentive community,

I am confused by the Procentive Product Update email I just received.

The email reported that if your signature password "includes a character", you will have to reset it by tomorrow. In common computer lingo, a character is any letter, number, space, punctuation mark, or symbol. So, does everyone will need to reset their password? Or did you mean something other than "character"?

In addition, forcing a password change on all/most/even some of my agencies users with hardly any warning is frightening for this IT guy. I will report back with any disruption of business operations for my agency due to this change.  

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In an effort to further improve performance, Procentive has made changes to the Eligibility Module and Clinical Charting Module. Most of these improvements will not be visible to you (they are behind-the-scenes improvements to the code). But there are a few changes we want you to know about:

-Eligibility Module- You will only be able to re-sort (by clicking on the column-header) with the client and payer columns.

-Eligibility Module- Instead of showing all client appointments for the date range, Procentive will display only the next three appointments. If you need to see all of the client's appointments, you can still access them by clicking on the client number, which then opens the client dashboard.

-Eligibility Module- The Quick Search and Advanced Search will no longer be available. As an alternative, we suggest using the search tools at the top of the screen (for client and payer). Or you an use the "Find" tool in your browser, by clicking CTRL +F on most PCs, and Command +F on the Mac. The Find tool is a great way to search for a client's payer ID, for example.

-Clinical Charting- Searching is now more optimized with greater speed when loading the results and allowing you wider searching for all staff, all clients, NOW up to a 90 day range.

If you have any questions or comments, please send a ticket through the Procentive Support Desk. Thank you!

Procentive is running very slowly. Some staff are seeing display issues (what they just entered not showing up). I already have a dozen email messages from staff about it at many locations, so we have ruled out a connection issue.

Procentive and CMS have partnered to provide a convenient, secure, integrated payment experience, making it easier than ever to accept patient payments, right from Procentive.

Learn about how it works here: https://procentive.com/integrated-credit-card-processing/

Get more info and sign up for the Webinar here: https://procentive.zoom.us/webinar/register/b8c1974b7690c2fd8c34be5db4a05ad8

Please join us this week for a new CareCast Webinar. We are going to be talking about Direct Messaging! If you would like to sign up for this week's webinar or future webinars - simply follow this link: http://customersuccess.procentive.com/carecast/

Also - please provide any feedback for future topics that you would like to see covered!

See you Wednesday!

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