In an effort to improve Procentive, we have been working on updates to improve your experience with speed and standard session timeout features. In order to take advantage of the new performance improvement features every user will want to clear their cache/browsing history on Thursday 03/01/2018 to allow the new updates to work properly.
If your cache is not cleared you will continue to experience undesired log offs. The new updates will not be live until about Thursday about 5:00 am so please clear your cache/browsing history after that time.
Please note: Standard Session timeout settings are still active and will log you out if you are not active in the software based on those settings.
Customer support service by UserEcho