Extended Maintenance Window
We regret to inform you that the scheduled maintenance window will need to be extended for an additional 14 hours. This means the system will now be ready for you to access closer to June 23rd at 8 am CST.
Please continue to check back here for updates with more information on when you can anticipate accessing the system. We will notify you should the system be available sooner.
We do apologize for the inconvenience. We have made great progress but we want to ensure a smooth transition. This is a critical cut over and must be handled with the utmost care.
Thank you for your patience as we work to transition your agency as smoothly as possible.
We’re back!
As of 1 am (central time) we went live, and you can log into Procentive once again.
Please keep an eye out for future updates and be mindful that you may encounter periods of slowness or issues as the improved system warms up.
Thank you for your patience while we've given Procentive a boost!
Down for Scheduled Maintenance
Procentive is currently undergoing scheduled maintenance Saturday June 22nd beginning at 12:00 am - Saturday June 22 at 6:00 pm CST. See our UPDATES page for more information.
Procentive Gets a Boost!
Procentive will be inaccessible due to scheduled maintenance from Saturday June 22nd beginning at 12:00 am - Saturday June 22 at 6:00 pm CST.
Please see our UPDATES page for more information.
Thank you,
Amanda Kaufmann
Customer Success Manager
Procentive Down?
There's nothing on the Live Updates website yet but Procentive is down for my organization
Procentive Updates
For live updates regarding Procentive please use the link here to our Live Updates Page.
Thank you,
Amanda Kaufmann
Customer Training and Support Specialist
Happy Holidays from Procentive & BillCare
From all of us here at Procentive and BillCare, we would like to wish our customers a very Merry Christmas, and Happy Holiday's as we move in to the New Year. We appreciate and enjoy the opportunity to serve each of you.
Please enjoy a holiday greeting from us to you.
procentive is still down
Hi Emily,
Our maintenance occurred from about 11:20-11:50pm on Saturday which was shorter than expected. If you are having issues please contact your champion or call the crisis line.
Thanks
The Care Team
Appointments Add Window Gets An Update!
Appointments Add Window Gets An Update!
Starting Wednesday, July 11, 2018, you can schedule and modify Appointments and Resources with fewer clicks in the new Appointments Module Add window. Keep an eye out for an email early next week with more information on this exciting change and links to support materials (video and KnowledgeHub articles).
If you're not on Procentive's Product Update email list yet, please sign up here: https://customersuccess.procentive.com/newsletters/
Delete Button in Clinical/Charting
Tomorrow, 6/27/2018, the Delete button will be restored to the Clinical/Charting Module. (**Note: Clicking Delete permanently deletes a document.)
This function is permission-based; please review and confirm which roles within your agency are assigned this powerful responsibility. The Procentive Care Team is here to answer any questions you may have through a ticket or chat.
Hello All,
This is now planned to be live early tomorrow morning.
There are a series of events which take place every night within the back end of Procentive and our servers. Releasing new enhancements/updates are one of those sequential events. We did plan to have this for you this morning, as I commented yesterday, but we chose to wait one additional day based on how the required sequential events played out which was the best course of action for Procentive. I apologize for the additional wait and the plan is for delete to be live tomorrow.
Alicia Swanson
KNOWN ISSUE
Known Issue: We are aware or the login issues and we are working on a resolution now.
Thank you,
Rachael Smith
Customer Support and Training Specialist
Today an update was put into place by our engineers, this may have caused intermittent outages for some users spanning 18 minutes at 10:40am. This has now been resolved. If you have any questions or need more clarification please contact Procentive via ticket.
Servicio de atención al cliente por UserEcho
