KNOWN ISSUE in Time Module-Group/Add window
As of this morning, if you open an existing Group service line in the Time Module, there is a possibility that it will not "remember" the Diagnoses code or the Program that was originally selected on the service line.
We are working to resolve this issue right now and hope to have an update soon.
This problem is only happening in the Group/Add window. It is not an issue in Individual or Residential Time.
We will provide updates if we learn more, or once the issue is resolved.
Thank you.
Real-Time Eligibility is down for MN MA
The State of MN sent out this message earlier this morning regarding their Real-Time Eligibility (which all Procentive customers use in the Eligibility Module):
MN Medicaid Real Time Eligibility users:
Our Real Time Eligibility applications are currently experiencing an unscheduled outage. Operations staff are working to resolve the issue, and we will pass along further information as it becomes available.
Once their system is back online, we will update this message.
Known Issue: MHP rejecting claims for client name
We've been informed that Metropolitan Health Plan / Hennepin Health is in the process of making changes that may affect your claims (see attached info).
Known Issue: Mirrors experiencing temporary delay
Procentive's mirrors are experiencing a delay right now. You may experience blank pages, or a delay in saving. The problem should be resolved soon. Weill update this topic once the delay is resolved.
Known Issue: Unable to kiosk clinical forms to a client who has declined client portal
SCOPE: This know problem effects any customer that sends clinical charting forms through client portal AND the client has declined client portal.
DETAILS: The problem occurs when you invite a client to client portal and send the client clinical charting forms to complete. The client will receive two emails (one to register & one to open their portal to the forms). If the client declines their portal, then the client will not be able to access the forms from the second email. This also means the client will not be able to fill out forms on their own through kiosk in the future.
WHAT SHOULD YOU DO: At this time, you should only be aware of this issue when kiosking forms to clients.
We will provide updates here once we have more information.
Thank you.
Possible Issue: Primary-Secondary payer "flipping"
Possible issue -- in the client module/payer tab
SCOPE: This problem has only been confirmed for a single Procentive customer, and we have only been able to re-create the problem in the one database. So at this point, we do not know if the problem is widespread or very limited in scope. It is weird enough, however, that we wanted to let folks know about it.
Thank you.
KNOWN ISSUES: Automated Appointment Reminders
Hello everyone,
We are aware that automated appointment and workflow reminders are currently experiencing issues. We have all our available resources working on resolving this as quickly as possible. We will update this post once we have more information.
Thank you for your patience.
ProCare Team
Good afternoon,
We were able to get the issue resolved, it will take a few hours but notifications and workflow should begin working normally very soon.
Thank you for your patience as we worked through this issue!
ProCare Team
Customer support service by UserEcho