Real-Time Eligibility is down for MN MA
Kevin Holmes (Director of Service and Support) 7 years ago in Known Issues • updated 7 years ago • 2
The State of MN sent out this message earlier this morning regarding their Real-Time Eligibility (which all Procentive customers use in the Eligibility Module):
MN Medicaid Real Time Eligibility users:
Our Real Time Eligibility applications are currently experiencing an unscheduled outage. Operations staff are working to resolve the issue, and we will pass along further information as it becomes available.
Once their system is back online, we will update this message.
Customer support service by UserEcho
AN UPDATE FROM MA:
---------- Forwarded message ----------
From: Fenske, Clark W (MNIT)
Date: Thu, Sep 1, 2016 at 10:46 AM
Subject: Continued Intermittent connection issues: MN Medicaid Real Time Eligibility Outage - 9/1/16
Real Time servers are now up however there is an excessive amount of Real Time 270/271 volume coming in that we are still experiencing at least intermittent errors. Our operations team is continuing to monitor and looking for resolutions.