Procentive has been informed by the clearinghouse that no ERAs have been received from Unity Healthcare (ID 66705) since February 23. The clearinghouse is working with the payer to resolve the issue and ensure ERAs are delivered. 

We will update this post once the issue has been resolved.

Thank you!

Hello,

It has been brought to our attention that Dr. First is currently experiencing an issue that effects newly enrolled providers. If you have recently completed the activation process for Dr. First, but are not able log on to the medication Module, please send a trouble ticket to Procentive. This bug will only effect a newly enrolled provider’s initial log on to the Medication Module.

Any additional updates will be posted to this Known Issue as they become available.

We received notice from the clearinghouse that claims submitted to Cigna from 10/01/2017 - Current  may have rejected in error with the following message:

A3:688 - Acknowledgement/Returned as unprocessable claim-The claim/encounter has been rejected and has not been entered into the adjudication system. Present on admission indicator for reported diagnosis code(s).

Any claims rejected in error with this code have been identified by Cigna and will be reprocessed. No further action is required.

Have a great weekend!

Good Morning!

We've received the following notification from the clearinghouse in regards to select ERAs from UBH:

Some 835's for UnitedHealthcare Community Plan from check date 11-25-17 through 11-28-17 are delayed. Affected check numbers will begin with "20171125". This issue is escalated; however we do not have an ETA at this time when all of the remits will be delivered.

Any additional updates will be posted to this Known Issue as they become available.

It has been brought to our attention that BCBS of Minnesota (ID SB720) has changed their requirements and are now requiring R&B codes to send before treatment codes on claims. As you may have noticed, all claims for R&B and treatment sent to BCBS of MN are being denied but are not given a denial reason. 

Thank you to all who have sent tickets relating to this issue. Through these tickets, and calls from our staff to the payer, we have succeeded in identifying this issue.  In the interest of saving your time, there is no need to call the payer on this issue as we are actively working on a resolution.

We are aware that this is a critical issue so please watch this post for an update. We will have more information available tomorrow (11/09/2017)

Thank you,

Care Team 

Hello Everyone,

Procentive has been made aware that the Ticketing Module and Workflow Module are flashing for staff who have items that require their attention - as they should - but when accessing the Module, no items will be flashing. 

We are actively working to resolve this, but in the mean time staff may wish to change the following setting to stop the flashing:

Settings Module > Preferences Tab > Ticketing Reminder Type > Solid

Updates will be added to this post as they become available.  

Edit: Testing has determined that this did not effect the Workflow Module.

Hello Everyone,

It has been brought to our attention that both Kiosk mode functionality, and sending forms to clients via. email and Client Portal have been intermittent. 

We have all available resources working to resolve this, and we will update this post when we have more information available. 

Thank you,

Pro Care Team

UHC has found an issue that is causing some ERAs from check date 09/27/2017 and forward from being sent. This applies to the following payers and IDs:

• AARP Insured By UnitedHealthcare Insurance Company ID 36273
• UnitedHealthcare ID 87726
• UnitedHealthcare Community Plan WI ID WID01
• UnitedHealthOne All Savers Insurance (AMS) ID 81400

We will update this post once we've received confirmation that this is resolved. 

Thank you!

Good afternoon,

We are currently aware of an issue that is not allowing users to register clients for the client portal. This is separate from the issue with workflow and appointment reminders. We are working on the solution now and will post an update here once we know more. We appreciate your patience!

ProCare Team

Good Morning!

We have received notice from DHS that there is a "time out" error occurring with eligibility as of 9:45 AM CDT. This is currently being worked on by the DHS Operations Team but there is no ETA at this time.

Please check back here for updates - we will post again when DHS has this resolved.

Thank you!