For those Procentive users that switched to Vantage, do any of you use Card Swipes by chance?  If you do, are you having any issues with them not pulling in the correct information?   

We were informed by Procentive that any generic card swipe would work and we used them with CMS with no issues.  But now that we switched to Vantage and use the card swipes, it pulls in the cc number but puts symbols in the front of the number and then cuts off the end of the number because of the symbols being entered at the beginning.  It also does not pull the expiration date or security code in.  

So just wondering if others are having this same issue, or if it is just something on our end for some reason.  We have a ticket in to Procentive about it but no resolution yet from them either. 

Procentive- Has this issue with DHS and Availity Claims been resolved?  I do not want to have my staff resend all our claims if there is still an issue. 

To make sure before billing that there isn't just 'a note' but that there is a signed note.

Has anyone run across this:   All of my Residential SUD Claims started rejecting.  This is the error I receive: 

rror Initiator: HIPAA Message Type: R
Error Code: 0x3938be0
Error Message: Segment HI (Value Information) is used. New instance of segment H
I should not be used when previous one has not been filled out. Segment HI is defined in
the guideline at position 2310. Invalid data: HI*BE:24:::82260

I have changed nothing and received payments previously.   I called Availity and was told it had something to do with Procentive and how they were submitting the submitter.   I submitted a ticket to Procentive and have been waiting for this to be resolved. 

Anyone else run into something like this and if so what options might I have.   Thanks.

Has anyone started having troubles in the past week or two that there claims are denying on MNits for 132 and 153? I've been calling nonstop to DHS but always get the message that there is too high of a call volume and get hung up on. We are billing SUD IOP and its happening to all of the codes, H2035, H2035 HQ, H0038 U8 and T1016 U8 HN. Anyone have any insight on this or gotten through to them? We have four locations and its happening to all four so I think there is something bigger going on that's effecting all the claims. 

I know Medicare will credential LPCs as of 01/01/24, but will they credential an LPCC?

Has anyone else noticed that claims submitted  May 2, 2024 on have not fully submitted to completion.  Mine are sitting as sent and  have not reached the Received status.   

SCHA just started processing claims this week and denying claims that end with a bill type of 1 if the the patient status is not discharged. Procentive has all of our outpatient claims processed as 0891. It sounds like we can change it in Procentive that the bill type always ends in 1, 2, 3, or 4. I am thinking of having them all process as ending in 3 so the majority of claims get paid. But am still contemplating the best way around this situation that is the least labor intensive so am looking for ideas on what others are doing.

SCHA states they are still looking into this and they were not aware of the change either but have been getting calls from other providers about this. They believe is may be a CMS edit that they are following. Has anyone else gotten any other feedback from SCHA or Procentive about this? Is any one seeing other payers implement this new change that I should be aware of? 

Is anyone having issues with the eligibility module not giving them a response back for clients that have MN MA or a PMAP?  We were having no issues getting responses back on Monday (2/12) but starting Tuesday (2/13) we run the check and we don't get an error nor a response.  Any other payer besides MN MA/PMAP's are working, without issues. 

Procentive said they haven't heard from any other provider, so they are of no help on this and they can't see anything on their side that would be causing this.  We didn't change a thing from Monday to Tuesday that would be causing this either, so we are at a complete loss here. 

All the claims I submitted yesterday, for all payers, were rejected for "Error Message: Element NM103 (Name Last or Organization Name) is missing. This Element's user option is 'Must Use'. Segment NM1 is defined in the guideline at position 2500."

Did this happen to anyone else?  Wondering if this is Procentive problem or if something changed somewhere in our setup.

Thanks!