Procentive down

beth 9 months ago in Accounting/Collections Modules updated by Amanda Kaufmann (Customer Success Manager) 9 months ago 7

Procentive is down at all three of our locations - screen reads "app.procentive.com refused to connect.". Help!



Please see our Live Updates page for all updates. This is a helpful link to save and bookmark for future communications regarding Procentive. 

Procentive is running now for all users. 

Thank you,

Amanda Kaufmann

Customer Support and Training Specialist 


automatic interest or other automatic accounting charges

leslie 8 months ago in Accounting/Collections Modules updated by John-Debbie Trunk 8 months ago 3

I see several threads from over two years ago asking Procentive for a way to automatically calculate interest on a past due account or add an auto charge (like for MN care or CC fees). Our clinic has also been asking for this (as I am sure others have as well) for as long as we have been with Procentive. Would anyone else like to see this, what should be, simple feature added to Procentive? 


Accrual Accounting

sadie.twite 2 months ago in Accounting/Collections Modules updated by Valerie McNamara 2 months ago 3

Are there other organizations that use accrual accounting instead of the cost accounting that Procentive works in? How have you been successful in converting this in your accounting processes?


Invoicing, Month End, Best Practices,

Can you direct me to best practices for invoicing and month end close?  


Bad debt accounts

KELLY PERFETTI 3 months ago in Accounting/Collections Modules updated by Shondell 3 months ago 17

How do others flag their Bad Debt accounts so that their admin schedulers know to collect the money before making an appointment.  We are seeing that our schedulers aren't seeing this because the pop alert comes after the appointment is made.  Is there a way to have a flashing color on those clients.  If anyone has any insite on how to catch these I'd appreciate it.


contact for BCBS PMAP payments

Mardi 8 months ago in Accounting/Collections Modules updated by amybenson 7 months ago 34

Please run a 1130 report and email lucas.y.peterson@state.mn.us along with the following information:

organization name

What is your NPI #?

Dates of service in question?

contact name

contact phone

contact email

sample claim numbers that are impacted

summary of the situation.

Let's get someone's attention to the seriousness of this issue for our organizations!



denial software

sadie.twite 12 months ago in Accounting/Collections Modules updated by KatieW 8 months ago 2

Is anyone else using a separate software to track and work denials? If so, what are you using and how do you like it?

If you are solely working denials within Procentive, are you tracking these on a spreadsheet, running a report?


Offering Employee Benefits Packages

Tracey Malone 1 year ago in Accounting/Collections Modules updated by Susan Davis LICSW 1 year ago 5

Our clinic is currently set up with only the option of being Independent Contractors. We are exploring the possibility of developing an employee option/employee benefits package as well. Has anyone been through this process or  have suggestions about options and/or where to go to develop this?


Personal needs funds

Is anyone using Proccentive to manage Personal Needs Funds?  We are looking at adding a payer in Procentive to help us track personal needs funds. Is anyone currently doing this? If so how do you track in procentive?


outsourcing credentialing

Holly 1 year ago in Accounting/Collections Modules updated by Kari Droubie 1 year ago 2

Looking for recommendations of agencies that provide credentialing support.  We are considering outsourcing it. We are a Wisconsin based provider.