Procentive slow?

Jana Judisch 11 months ago in User Group Help updated by colette.kemper 11 months ago 17

Is anyone else experiencing substantial slowness with Procentive loading different screens/modules?


Thank you for sharing your concerns. The trouble this morning was due to a large query that was initiated multiple times causing a slowdown across Procentive.  This has now been resolved.


Procentive slowness

Jana Judisch 2 years ago in User Group Help updated by Ashley Morschen (Project Coordinator) 2 years ago 9

Is anyone else experiencing slowness in the system today?

Procentive - is anything going on that is causing slowness?  We've had some 30-60 second load times in the client module.


Community Guidelines

Sara Serier 4 years ago in User Group Help updated by jparker 1 year ago 0

Procentive's Online Community is a community of real people who collaborate on answers, solutions, and ideas about the products and services they love — and the ones they wish were better. We invite you to make your mark here, but we do have a few rules. For everyone’s sake, we are committed to enforcing these guidelines.

Be your awesome self

People will respect you more, engage with you more often, and treat you like a real person if you use your actual identity here. Have the courage to be you.

Tell it like it is

We’re into transparency, honesty, and truth. This community is based on the contributions of real people who put their reputations on the line. Be one of them. Ask tough questions and reward the candor of others.

Win friends and influence people

Get noticed! This community is designed for discovery, direct involvement, and personal recognition. Connect with people, talk about what you care about — your passions — in a way that reflects who you are.

Have (good, clean) fun!

We’re cheerleaders for any activity that encourages the spirit of fun, so long as it doesn’t hurt other people. Please, no blonde jokes — or any words or images that come at the expense of others. Be sensitive to other users around you.

Be constructive with your criticism

Foster healthy conversation and debate without ever attacking people personally. Ask yourself the question: Would you say it to their face?

Spread the wealth

Make the community a richer place by sharing your experience and insight. You may have the perfect answer to someone else’s burning question. This is the substance of an online community. It’s how you give back to the community.

Don’t be naughty

Make sure you have the right to publish any content you post to this community, and don’t violate the privacy of others. It’s okay to rave about the products or services you love, but only if it’s relevant to the conversation. If you’re here to promote your company or internal agendas, your posts are likely to be removed by a moderator.

No trolls!

Troll: “a person who sows discord on the Internet by starting arguments or upsetting people, by posting inflammatory, extraneous, or off-topic messages in an online community (such as a newsgroup, forum, chat room, or blog) with the deliberate intent of provoking readers into an emotional response or of otherwise disrupting normal on-topic discussion.” https://en.wikipedia.org/wiki/Internet_troll

Social Ecosystem

How will you choose to communicate?

Forum post
Specific client example or occurrence
'Quick' questions
Form fixes
Need urgent resolution
Wanting advice from other clinicians

Unfavorable Environment

If you are unhappy with this online community, please quietly detach/disengage/disconnect/separate and leave the group. Or, submit a ticket with potential changes that would help you favor this environment.

Who is Welcome

Any Procentive users (i.e. if you can log in to Procentive, you belong here). The life of this community is dependent on active participation from Procentive users across all roles and permissions at your agency.

Thank you for considering these rules, which are, themselves, carefully considered. As with any community, it’s up to each of us to create and participate in open conversations that can bring us together — and sometimes tear us apart. Our hope is that by sharing our passions we will grow more passionate, more wily, maybe even a little crazy, but we always pledge to be engaged and open to other voices.

Pat Stream, Customer Success Manager

Best practices for cell phone usage - in home

Rochelle Garcia 2 years ago in User Group Help updated by Ben Simpson 2 years ago 4

For agencies that are doing in-home and/or community work, does your in-home staff give clients their phone number or do they use a service like Google Voice?  Do you provide cell phones for in-home staff?


Summoning devices for assisted living/nursing home facilities?

Jonathan Beulke 1 year ago in User Group Help 0

One of our facilities has been relicensed with 24hr Customized Living, and part of the requirement is for all clients to have a summoning device on them, in the event they need staff assistance due to a fall, health issues, etc.  Does anyone have any recommendations on a call/summoning system that is reliable?

I'm finding some options that are either extremely expensive or cheap and appear to not be very durable/reliable.  If anyone has any input, we would greatly appreciate it.



Procentive Extremely Delayed and Slow

Jennifer 3 years ago in User Group Help updated by Pat Stream (Director of Customer Success) 3 years ago 10

is this happening for anyone else?


Codes 96130 and 96131 Psychological and Neuro-psychological testing Evaluation

Kim N 2 weeks ago in User Group Help 0

Its been a few years since I have billed Testing codes, hoping someone can help me out....

Can these be billed on the same date of service as the DA?

What Clinical Documentation forms are you using to document the use of these codes. 


Clients Scheduling through Client Portal

Paula 1 month ago in User Group Help updated by Mark Cornell 1 month ago 3

Good Morning!

Is anyone using this feature?  Allowing clients to schedule their appointments through the client portal?  How is it working? Are there any problems?

Replies are Appreciated!



Optum Peer to Peer Review Phone Calls

ahuseby 2 months ago in User Group Help updated 2 months ago 2

Has anyone else been receiving phone calls from Optum demanding to speak to their therapists directly in regards to doing peer to peer reviews on their clients?  

The phone calls have been taking approx 30 mins each for our therapists and the person calling is asking about clinical information for how we are providing therapy to our clients; all of which would be in our documentation.  When asked why they don't just ask for our documentation, they are told that it isn't about that and that it is more of a peer to peer thing.  Once the person that is calling gets all of the information about the case, they then review it with their team and call us back with their recommendations.  Basically informing us how to provide treatment to our clients. Doesn't seem like a very good use of our therapists time and we haven't had anything like this in the past, so just wondering if others are receiving these as well.