Does any one have any suggestions on how to apply a NSF returned check to a clients account so the payments module shows the history.  We want to be able to see when we pull the client up through payments that they had a NSF.  I have reviewed the Refund/NSF Module and Knowledge Hub but did not find it helpful. 

I am looking for some advice in coding an individual therapy session that lasted for 2 hours.  I believe the 90837 is for 60-90 minute sessions, correct?  I appreciate any assistance you can provide!

Appointments Add Window Gets An Update!

Starting Wednesday, July 11, 2018, you can schedule and modify Appointments and Resources with fewer clicks in the new Appointments Module Add window. Keep an eye out for an email early next week with more information on this exciting change and links to support materials (video and KnowledgeHub articles).  

If you're not on Procentive's Product Update email list yet, please sign up here: https://customersuccess.procentive.com/newsletters/

This is a global issue outside of Procentive affecting multiple websites. Please watch Comcast updates to know when they are back up and running. 

You can access some sites from your mobile devices. 

Tomorrow, 6/27/2018, the Delete button will be restored to the Clinical/Charting Module. (**Note: Clicking Delete permanently deletes a document.) 

 This function is permission-based; please review and confirm which roles within your agency are assigned this powerful responsibility. The Procentive Care Team is here to answer any questions you may have through a ticket or chat.

Do any other agencies have experience billing integrated dual diagnosis?  We provide service through our psychiatric IOP program and CD treatment program - wondering if there is a billing code/modifier to use when clients are served in both programs at the same time.  BCBS ND is one of our largest payers for these clients.  Thanks in advance!

Hi, when entering the remit/ERA in Procentive, today  the "save all" button at the top of the remit has disappeared on my screen, anyone else have this issue? I am posting remits and need the SAVE feature and also in the individual lines the SAVE button has disappeared. so I am unable to POST remits at this time. Please advise.

Known Issue: We are aware or the login issues and we are working on a resolution now.

Thank you,

Rachael Smith

Customer Support and Training Specialist

This morning we were alerted that browsers are caching a large amount of data.  Please clear your browsing history on your browser.  If you continue to experience issues after clearing your browsing history, please let us know.

How to clear your browser:

https://support.procentive.com/Biller/Setup/Clear_Your_Cache_in_Google_Chrome

https://support.procentive.com/Biller/Setup/Clear_Your_Cache_in_Internet_Explorer

https://support.procentive.com/Biller/Setup/Clear_Your_Cache_in_Safari

Thank you,

Rachael Smith 

Customer Support and Training Specialist

The Procentive Care Team has recently had an influx of users report they are experiencing odd issues within Procentive. 

We have been able to determine, after extensive conversations and research, that these users have internet browsers (Internet Explorer, Google Chrome, Safari, etc.) with add-ons or extensions interfering with the operation of websites including Procentive. Some of these add-ons include malicious browser extension Potentially Unwanted Applications (PUAs), which are a security risk and you might not even know that they are there or know that they are collecting data. 

Some of the issues users have experienced with the Procentive software as a result of the malicious PUA add-ons/extensions in the users internet browsers are:

- Fields being changed due to autofill
- Slowness in most (or all) Modules not related to internet speed
- Clinical documentation- problems with signatures saving

Due to the malicious nature of these PUA add-ons/extensions the Procentive Care Team strongly suggests every user review the add-ons/extensions for any internet browser they use on each computer. 

We will post the malicious PUA add-ons that we have come across to this thread, but also encourage you to post what you find here- so we can ban together for the protection of all.