I saw this posted today and I hope many of you could utilize this during stressful times like now.

Headspace is offering FREE access for the rest of the year to Health Care Professionals.  It is an app that helps you relieve stress, sleep better, and become more mindful.  Click here to check out the deal.

Hopefully there will be more things that I can post on here to help out our overworked Health Care Professionals.

We here at Procentive appreciate everything you do!

Hello All,

With the recent events affecting us all and sudden urgency for information, we wanted to use our forum as a space for the community to be able to ask questions regarding Telehealth that other users may be able to answer in a quick manner.

Please feel free to use this space to ask your questions and also answer the questions with your knowledge of Telehealth.

As always, thank you for your info and help in any way.  We appreciate all of you!

Your Procentive Staff

We are curious what others have done who have both paper records from before Procentive and now a Procentive record and the record is ready to be shredded. Do you shred the paper one and are most of you using the Procentive "shred" feature? 

I am wanting to set up ILS and am wondering if anyone has forms I could look at. Thanks!

We don't have access to Procentive at this moment...10:57 am

We have a number of clients with parents in different households. Are there any plans to possibly allow text reminders to more than one cell phone number?

We have enrolled in Medicare (only one provider so far...) and need to determine if we need any modifiers for regular mental health codes, and/or how documentation is provided to Medicare if needed - anyone been billing Medicare and have some insight?

Hello!,

We recently received rejected claims from BCBS PMAP for not having clinical documentation sent to the claims department. We have never encountered this problem before. I was told by a representative that I we needed to submit clinical for authorization AND to the Billing/Claiims department at BCBS? Has anyone else run into this issue? I was told by the representative that I can submit this information through Availity, although she couldn't tell me how? If anyone has any suggestions or comments, I would great appreciate it! We are billing for CD treatment residential treatment services. Thank you!

Does anyone bill for an External DA review & Explanation of Findings.  If so what codes are you using and does insurance pay for this?  Thanks

Is there a way for Procentive to send a notification to STAFF when a new appointment is added to their schedule??