"Write" into the Procentive software "Snip It" Statements that are available, for therapist to cut and paste into their clinical charting. Simple Practice has this option.

I'm having an extremely difficult time getting a 245F withdrawal management claim to pay when billed out of Procentive to MA - both the treatment code with the room & board and only the room & board after it was billed to a PMAP.  I've spent an extensive amount of time on this in the last two weeks with Procentive and the MHCP provider trainer.  Here's what's happening:

Claims are being denied for units not matching date range (they do) and no DAANES entry (there is).  When I last spoke with the provider trainer, she advised me that our claims are coming into their system as a hospital claim and searching for DRG rates.  Procentive has confirmed that all of my settings are correct and that the claim going out the door all looks correct as well.  They did make one suggestion - I've been including all the dx codes given for a client on the claim and they suggested trying only the primary diagnosis.  I'll run a test claim that way as soon as I have one to run.

I'd love to know if anyone else has experienced this issue, and if not, how are you successfully getting your 245F claims to pay by MA?

We are building a new website for our mental health agency. As part of the website we would like to have a section for new clients that are looking for therapy services to be able to complete an intake form that will alert us they would like to start services. Is there a platform that Procentive is compatible with or does Procentive have the ability to do this to connect to a website and have the information potential clients provide auto pop/flow into Procentive from the form?

Has Procentive ever thought about adding a Kiosk for clients and visitors to sign in and out of the facility?  Something that can be recorded in their file? 

Good morning,

Has anyone experienced a MNCare Tax Audit? What are your insights, are there any PRO reports that might be helpful.

Thank you in advance.

Debbie

Is anyone else having issues with Procentive again?

I can not log in.  This is the error I am receiving:
Procentive Has Encountered an Error

The webserver has too many connections open to the database. If this problem persists, please click the "Show Detail" button and send the contents to the Help Desk along with the following code: ec2-3-16-188-4.us-east-2.compute.amazonaws.com1220460712.

Hi,

We've started an initiative to request/require that clients without a full coverage plan, such as MA, keep a credit card on file with us in order to pay copays, private pay, and overdue coinsurance/deductibles. 

Does anyone already do this? And, do you have any recommendations on effective strategies to get clients (new and existing) to comply? 

Thank you so much!

Kim