Is there a way to create a family portal account.  Our agency at times serve several family members.  We would like to avoid have a parent sign up for multiple portal accounts when they are in charge of signing documents for all the kids.  Is this possible?

We have been receiving some information/advice on how to properly bill for a comprehensive assessment and also bill for intakes in our  new chemical dependency program.

Our thought is to use code H0001 for the comprehensive assessment itself, but we have also been advised that there should be a billing for group time.

Can anyone provide some insight on why group would be billed as well?  If billing for time spent on the comprehensive assessment is allowed, shouldn't that be billed as individual?

We have noticed that since the update this weekend we need to refresh our screen to see any changes. After making an appointment or changing an appointment (cancel, check in arrival). Do we know if this is going to get corrected?

Does anyone know if there's an ability to look at residential service lines billed date ranges in the Time Module without actually opening them?  If not I think it would be nice to have an additional column next to "Date Created" and "Date Modified" that would display the Date Range of that service line, whether looking at it in Residential or Individual views.

Having to open the claims isn't that big of a deal, but it would streamline billing even further having an extra column for this.

I really enjoy the "Save All" feature when entering payments in an ERA where all claims in that ERA require no special attention.  I think it would be great to be able to select multiple claims and be able to save all payments for the selected claims, leaving the claims that need attention unpaid.  It would just help reduce the time saving not having to save each payment individually in an ERA when there's only one or two claims that need to be addressed further.

Does anyone have a work around for only invoicing the Copay, Coinsurance, Deductible?

We want to be able to generate a statement for only the Copay, Coninsurance, Deducbible amount, and remove the original invoice information.  Does anyone have a work around for this?

When I used the 3560 Statement report and Select CoPay only it will also show the amount paid and received the for original billing (which we do not want to specifically send to our clients), we want to remove this and only have Date of Service, Copay Amount due...

Has anyone else figured out how to get around this?

Hello, 

This is a general reminder that Procentive has launched a Live Updates page that can be accessed directly within Procentive. 

The Live Updates page will house all of our real time information, regarding any current issues we may be experience in regards to areas such as but not limited to; Payer Issues, Clearing House Issues, Procentive known issues. 

Please use this page as your first point of action if something doesn't seem to be functioning 100%. We will be working to keep it as up to date as possible with any items or updates we wish to pass on to our customers. 

You can access the Live Updates page here. 

Or within Procentive directly by clicking the Updates link at the top right of your screen. 

Thank you,

Amanda Kaufmann

Customer Success Manager

This just started showing up and we are wondering if there is a way to disable it.

Hi,

We're looking to implement a Single-Sign On solution that's based on a password manager. Would it be possible to disable the ability for users to update their own password, but still let them set their Digital Password for signing documents?

For agencies that are doing in-home and/or community work, does your in-home staff give clients their phone number or do they use a service like Google Voice?  Do you provide cell phones for in-home staff?