We have been notified that Faxage (the faxing company we partner with to send and receive faxes) has an issue with their server currently being down. 

We are in the process of gathering information in regards to what will happen with incoming and outgoing faxes that are currently in the queue, as well as asking for an estimated fix time.  When we receive an answer, we will post the updates here. 

Procentive has received the following communication from MN MA (DHS):

      We will be performing work to upgrade several systems on Friday, July 20, 2018, from 6 p.m. until 6 a.m. 

      Monday, July 23, 2018. This work will affect all functions in MN–ITS, Core 2, and SFTP. The following billing
      and eligibility resources will not be available:
          • Direct Data Entry (DDE)
          • Applications and systems that require users to log in to MN–ITS
          • Eligibility verification, including phone verifications
          • Batch files submitted through secure FTP
          • eDocs document library

      Watch the Provider news and updates page for announcements and more information about availability.

What This Means for You

MN MA Eligibility and Claim Submission through Procentive will be inoperable from today (7/20) at 6 pm until 6 am Monday (7/23).

Please refrain from submitting any claims to MN MA via Procentive during this time as they will not go through.

Does anyone have experience billing MA or other payers for 90801 (psychiatric diagnostic interview examination)? One of our clinicians thought it was being "phased out" (ie not paid) and we should remove it from our codes sheet. 

Any thoughts would be greatly appreciated! 

Dose anyone know is it a requirement to have a waiver signed by the patient if they are receiving text reminders for thier appointments?  The waiver would list a disclaimer that text/data rates may apply if they elect to receive auto text reminders for their appointments.  Any information you can provide would be appreciated.

This week, noticed an issue with workflow not allowing you to change project status to "complete".  Anyone experiencing this issue or have a ticket in on this issue?

Currently, the ability to save a Group Appointment is not available.

We are investigating this issue and will post updates as soon as possible.

Please ticket Customer Support at Procentive if you have further questions.

Thank you,

Rachael Smith

Customer Support and Training Specialist 

Hello - since the appointment module update, are other users having issues with getting changes in staff availability to save? 

Wondering what scanners everyone uses to upload directly into procentive? I am looking at getting new scanners for my staff. The ones that we have now are not TWAIN compatible. 

Thank you! 

We have been made aware that all claims submitted to the Availity Clearinghouse from Monday, July 9th through the afternoon of Tuesday, July 10th are still in "Sent" status and do not have a 999 file.

Please resend all claims during this date range that are still in "Sent" status.

Our Product Development Team is still actively working to ensure any ERAs from this time frame are delivered. We will update this post once the issue is resolved. 

Update: Claims sent to MN DHS were also affected. Please resend any claims that still have a status of "No Repsonse" and do not have a 999 file. 

Good Morning,

I work in the substance abuse treatment field.  My question is regarding treatment plan changes/updates. Do you create a new treatment plan whenever a change is made and then inactive the old one? 

Thank you,

Kristine