Hello 

Just wondering if any other providers have their client portal link on their website so that is easy for clients to access.  Im not sure this is allowed by Procentive but I wanted to check before we tried.

Thanks!

I work at an adolescent inpatient treatment facility and occasionally we admit clients who are 18 or turn 18 during their treatment stay.  This year Ucare pmap are paying a reduced rate after their birthday however they are receiving the same services which includes high school services.  Has anyone else experienced this?  The rate is being reduced from 216.34 to 179.25.   

Does anyone know what facility type code we should use for drug testing codes such as 80305 & 80307. I've been using code 89 but one payer is denying our claims because it's the wrong facility code type. They won't tell me what code they want us to use and they just said to talk to our biller. I am the biller and I've not been able to find this information. If anyone can assist please reply. We do drug test lab screenings at our facility. Thanks.

We are aware of an issue that came about today.  Currently, scanning directly into Procentive isn't working but you still can scan a document to your device, upload and attach the file in Procentive.

We will have this feature functional again tomorrow.

Sorry for any inconvenience.

I will post on the Live Updates page with any more information.

Hello 

Anyone have an idea why  clients would get this error when trying to pay their bill online via the client portal?  Looking for suggestions on what settings I need to update.

Thanks!

Is anyone seeing more and more psych testing authorizations being denied by BCBS?  

We are continually getting the error "A supervisor with a valid NPI is required" for all our institutional Primewest claims. We have tried to fix this by adding a billing supervisor to all our LADC staff but the claims are still getting this error. Can someone tell me what they set up to get around this error? I believe it's something that needs to be added to the payer on the staff tab but we have tried several things and still get the same error. Thanks!

Hi,

We are submitting for CLIA waived UA testing. The claims are denying as the Certificate # needs to be on the claim.

Does anyone know where this Cert # is to be entered in the payer, code or on the claims? We do not receive auths for this service.

Thanks for your help, Teri