Im wondering if anyone has moved to paperless statements or some type of electronic payment option.  

We do utilize the client portal but Im still mailing out statements.  Im looking for some type of electronic notification to clients stating they have received a bill and can go online to their client portal to make a payment.  Open to all suggestions

Has anyone received payment from Ucare since the end of December?  I read where Medica is processing payments, but we haven't received anything so far.

Thanks

Hello - I'm curious if anyone has received a UCare remittance since late December.  I understand payments were delayed, but their portal states a payment would be received the first week of January. Our facility has not received a payment.  Anyone receiving payments?  Thanks.

Good afternoon, 

Some clinicians seem to be experiencing some issues with obtaining client signatures for the following forms below. Are there any tips on how to use these forms. The complaint I am get the most is the client can see that they have signed on their end but it is not visible on our end. The other issue is if the client has to sign the document a few times. Does the link expire once it is sent- in other words you can only use it once. Are these documents time sensitive once sent via Procentive. 

S34-1000 Consent for Treatment and Telehealth and Payment Plan

S100200 Mental Health Individualized Treatment Plan / Review

Best, Keli 

Has anyone billed for SUD "Substance Use Disorder" Education?

If you have what codes and units.

Thanks!

In honor of Veteran's Day on Tuesday, November 11, Ensora Health will be closed. Emergency support is still available at 877-288-5583.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, November 11th at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case through our Ensora Health Support Hub.

none have come in since October 16th and unable to send the ones today.  Any suggestions?? TIA! 

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, October 21st at 10:00 PM CDT/11:00 PM EDT. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case through our Ensora Health Support Hub.