What if the DSM 5 Criteria were available in Procentive as a decision support tool?
The vision is to create something that would allow a Procentive user to start with a list of symptoms and use a wizard like dialog to walk through a series of choice that would ultimately result in a list of possible DSM 5 diagnostic descriptions.
I am hoping to hear from the Procentive community in two formats:
1. I would like to find 3-5 users who would sit on a conference call with me sometime and describe the process you go through in selecting a Dx. How do you use the DSM 5 and the criteria in your decision making?
2. I would also like to see comments written on this thread as to your interest level and/or ideas on wht this tool could look like, along with how you would like a usable electronic version of the DSM 5 built into Procentive.
Scheduled Maintenance: Tuesday, September 9th at 10:00 PM CDT
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems Tuesday, September 9th at 10:00 PM CDT/11:00 PM EDT. Users may experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case through our Ensora Health Support Hub.
Upcoming Webinar: Thursday, August 28, 2025 at 2:00 PM CDT
Curious how other Procentive agencies are handling billing?
On Thursday, August 28 at 2:00 p.m. CT, Ensora’s RCM team is hosting a webinar: “A closer look: Why 1 in 4 Procentive agencies use Ensora RCM.”
We’ll walk through why agencies make the switch, what the billing process looks like when working with our team, and the kind of support you can expect from onboarding through long-term success.
If you’ve ever wondered what partnering with an RCM team might look like, this is a chance to hear directly from the people who do it every day.
issue with appt info panel after last nights update
This morning we realized that the info panel on the right side of the appointment module no longer populated client info when you click on an appointment. This was not happening yesterday so I assume last night's update caused the issue?
Thank you for reporting this issue!
To help resolve the issue, please have each staff follow these steps:
- Login to Procentive
- Select Appointments Module
- Click "Configure" link found in the sidebar under the miniature calendar
- Select the "Options" tab
- Uncheck "My Tasks Due"
- Save
- Refresh the Appointments Module page
We’re also working on this internally to ensure it’s addressed appropriately and doesn’t recur. Your experience is important to us, and we’re committed to maintaining the reliability of our services.
If you have any additional questions or concerns, you can reach out to our support team directly via the Ensora Health Support Hub.
Thanks,
Holly Byrnes
Customer Support Manager
Scheduled Maintenance: Tuesday, August 19th at 10:00 PM CDT
Attention Procentive Customers:
We would like to inform you that Procentive by Ensora Health will undergo scheduled maintenance for important security patching and performance optimization on Tuesday, August 19, from 10 PM CDT to 1 AM CDT.
During these times, Procentive will be offline. We recommend saving your work prior to the maintenance window.
We appreciate your understanding and support as we work to keep Procentive secure and optimized. If you have any questions, please reach out to our support team via the Ensora Health Support Hub.
Scheduled Maintenance: Tuesday, August 12th at 10:00 PM CDT
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems Tuesday, August 12th at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case through our Ensora Health Support Hub.
Known Issue: Phone Support Outage (8/5/25) [RESOLVED 5:11 PM CDT)
Attention Procentive Customers:
Ensora Health is currently experiencing a phone system outage.
To reach support, please contact us via email or via our Support Portal.
Reminder Scheduled Maintenance: Tonight, July 15th at 11:00 PM EDT
Attention Procentive Customers:
We would like to inform you that Procentive will undergo scheduled maintenance on Tuesday, July 15, 2025 from 11 PM EDT to 2 AM EDT to implement security patching. Procentive will be offline during this time. We recommend saving your work prior to the maintenance window.
To enhance security and system performance, monthly security patching will now be implemented moving forward. We will continue to provide advance notice of these maintenance windows to ensure minimal disruption.
We appreciate your understanding and support as we work to keep Procentive secure and optimized. If you have any questions, please reach out to our support team via the Ensora Health Support Hub or call 877-288-5583.
Сервис поддержки клиентов работает на платформе UserEcho
