Hello,

 We are struggling to get claims paid when a comprehensive assessment result in a no diagnosis - diagnosis. 

Assessment are to figure out if in fact someone has a SUD. Sometimes they do not. 

Has anyone used a specific no diagnosis code they have been able to get paid?

Thanks! 

Jenna

The change link that used to be in the upper right corner of the the dashboards is missing.

So since the update I find the the sort function in any given function area is a problem. Not sure that is a useful update. I can no longer sort in Time model under residential so I have to scroll and find the location in a random list. In the ERA module sorting by payer no longer efficient either. 

In the recent update, it says there is now a kiosk module.  I've updated staff roles, etc., and do not see a Kiosk module. I'm the champion and don't even see it.  Is anyone else having this issue?

Is anyone else having issues with the Fax Module?  We have had a number of people call in stating when they try to fax to us, they are getting a busy signal.  We haven't received any faxes all day.

I was wondering if anyone was aware of some sort of reminder tool in Procentive.  What im looking for is an option to make a note on a service line so that I can be reminded once the payment comes in I have a task to complete.  I know if I click on the pink note by a payment in the payment module a box comes up and you can enter something in the field and type in "date of next action" but how are you reminded of the next date? Is there something I need to turn on in the settings so I get these reminders?

Do you use something else in your office as a reminder/task list? Looking for suggestions.

Thanks

Anyone else having issues with the Kiosk Manager?  It's not on my module list and we can't kiosk documents.