Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on April 19th at 8:00 PM CST/9:00 PM EST. This maintenance period will take an estimated 30 minutes of time. Users may experience some downtime or slowness during this timeframe.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

Can't send a ticket on this as we can't log in, currently. Did anyone else lose communication with Procentive? 2/21/2023 ~10:35 a.m. CST.

When interviewing a potential client for intake how have you used procentive to complete the clients phone interview without making them an active client? Is there a "wait list" option. I have had them put our phone interview sheet together but didn't realize that I would have to give them a client profile, I issue with that is, if they decide to not come then what?

Hello, is anyone currently using or in the process of creating a Good Faith Estimate for cost of service (as required for the No Surprises Act)?  Just wanting to team up on this if possible so we are not recreating the wheel if someone is already underway with something.   thanks!

Has anyone found a way to incorporate a QR code or online link for credit card payments directly on the statements?

I know Procentive's new formatting went live this morning so there still may be some bugs to work out. Does anyone else have significantly more space dedicated to the header/footer area on their layout? The usable area i'm able to see has been reduced by a good margin and I'm hoping there's just a setting I can modify to shrink the dead space and see more lines (especially in the Time module).  I'm already zoomed out in my browser and if I go any further I won't be able to read the text anymore

Just wondering if there are issues with Procentive this morning? I have been frozen or kicked out a couple times. Just wanted to notify my staff if there is something being worked on and they should paper chart this morning to be safe. Thank you! Was going to send a ticket but got kicked out twice. Thought this might be a safer way to get the information.

Is there a way to create a family portal account.  Our agency at times serve several family members.  We would like to avoid have a parent sign up for multiple portal accounts when they are in charge of signing documents for all the kids.  Is this possible?