I only received 1 ERA yesterday, and so far nothing today.

Is anyone experiencing a significant disruption in the payments for substance use disorder? We would be very interested in comparing notes on the experience.

Is anyone else having issues logging into Procentive today? One of our staff is unable to log in, he keeps getting a message saying "502 bad gateway", has tried several different browsers, cleared his cache, tried his cell phone and laptop. I'm not sure if this is related, but, using Chrome, I have a different login page than normal (using Firefox, it looks the same as before).

Thanks,

Laura

I am seeing different modifiers pop up on my charges that I haven't seen before. 

Did something change that I'm not aware of? 

Hi, we are running into issues when billing the SUD Comprehensive Assessment Update.  The update is normally an hour long appointment as opposed to the two hour long Comprehensive Assessment.  We are wondering what code people are using when billing for the update or are updates not being billed for at all.  Thank you so much in advance for any advice that you have!

Is anyone else not received payment for 2022 Institutional claims submitted to UCARE?  We are now 90 days out and no payments.  I have reached out to them and told it is an internal issue they are working on. 

How is everyone making sure clinical documents, intake paperwork, treatment plan templates, Therascribe, and other Procentive content is gender neutral?

For example, we use Therascribe, and the treatment plans used with in Therascribe use he/she. 

Thanks all!

K

Hello - is anyone else experiencing UHC ERAs from certain plans not populating into the ERA module in Procentive?  For instance, the new UHC PMAP plan - the ERAs are not coming into Procentive and we are manually having to get them from the UHC provider portal and input them?  Curious if anyone else is experiencing this issue since the change in the Clearinghouse.  Thank you!