Is anyone else experiencing slowness in the Time Module?  Within the last hour or so, it has been difficult to impossible to use due to slow click response.

We would like to inform you that we will be conducting maintenance on our systems Tuesday, May 13th at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Anyone receiving denials from BCBS Federal for DBT H codes done via telehealth?  We are getting pushback from them and lots of different answers for MH services in general done via TH stating these services need to be done through Teladoc.  

Is anyone having issues with signing into Therapy Brands? We are getting a message: "can't reach this page". This is also affecting E-Prescribe capability.

We're excited to announce our transformation from Therapy Brands to Ensora Health. This change represents our commitment to Intelligent, Whole Person Care - creating a fully integrated platform that helps you deliver exceptional care. Starting tomorrow, you'll see our new name reflected in the application. Rest assured, your access to Procentive, now known as Procentive by Ensora Health remains the same as does our support. In addition, your daily experience remains unchanged:

• Same login process

• Same program

• Same commitment to your success

Want to learn more? Visit our new website and check out our latest blog and FAQs about this exciting transformation.

Together, let's create a world where therapists can practice in harmony.

We would like to inform you that we will be conducting maintenance on our systems Monday, April 14thth at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, April 8th at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Has anyone received payments from Tricare since the change to Availty 1/1/25?

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, March 25th at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

Procentive will undergo scheduled maintenance on Tuesday, March 18, 2025, from 10:00 PM to 1:00 AM CST to implement important security patching. During this time, Procentive will be offline. We recommend saving your work prior to the maintenance window. 

To enhance security and system performance, monthly security patching will now be implemented moving forward. We will continue to provide advance notice of these maintenance windows to ensure minimal disruption. 

We appreciate your understanding and support as we work to keep Procentive secure and optimized. If you have any questions, please reach out to our support team by submitting a case to Procentive through our Therapy Brands Community Portal.

Thank you in advance for your cooperation and patience!