What if the DSM 5 Criteria were available in Procentive as a decision support tool?
The vision is to create something that would allow a Procentive user to start with a list of symptoms and use a wizard like dialog to walk through a series of choice that would ultimately result in a list of possible DSM 5 diagnostic descriptions.
I am hoping to hear from the Procentive community in two formats:
1. I would like to find 3-5 users who would sit on a conference call with me sometime and describe the process you go through in selecting a Dx. How do you use the DSM 5 and the criteria in your decision making?
2. I would also like to see comments written on this thread as to your interest level and/or ideas on wht this tool could look like, along with how you would like a usable electronic version of the DSM 5 built into Procentive.
Trouble sending and receiving faxes
none have come in since October 16th and unable to send the ones today. Any suggestions?? TIA!
Scheduled Maintenance: Tuesday, October 21st at 10:00 PM CDT
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems Tuesday, October 21st at 10:00 PM CDT/11:00 PM EDT. Users may experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case through our Ensora Health Support Hub.
Hennepin Health PMAP Minnesota - electronic claims not going through
We have not been able to submit electronically to Hennepin Health PMAP all year (2025) - we have contacted them, they have our practice listed as active - no idea why. They don't answer the phone, the email system just sends an endless loop to 'register', which we have done 3 times.
Anyone else having issues with them???
Upcoming Holiday: Closed on Friday, October 10th for World Mental Health Day
In honor of World Mental Health Day on Friday, October 10, Ensora Health will be closed. Emergency support is still available at 877-288-5583.
Medicare Outpatient Adjudication Info:
Do not know what this field is actually supposed to contain when entering a Medicare or Medicare Advantage plan into a patient's payer - not finding anything at CMS either. Anybody have an idea???
checking claim status indicator
I was told by a Medical Assistance rep that we need to have a claim status of 16 when billing a Medicare Advantage plan to MA...I am not sure how to make this happen...ideas or suggestions???
Scheduled Maintenance: Tuesday, September 9th at 10:00 PM CDT
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems Tuesday, September 9th at 10:00 PM CDT/11:00 PM EDT. Users may experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case through our Ensora Health Support Hub.
Upcoming Webinar: Thursday, August 28, 2025 at 2:00 PM CDT
Curious how other Procentive agencies are handling billing?
On Thursday, August 28 at 2:00 p.m. CT, Ensora’s RCM team is hosting a webinar: “A closer look: Why 1 in 4 Procentive agencies use Ensora RCM.”
We’ll walk through why agencies make the switch, what the billing process looks like when working with our team, and the kind of support you can expect from onboarding through long-term success.
If you’ve ever wondered what partnering with an RCM team might look like, this is a chance to hear directly from the people who do it every day.
issue with appt info panel after last nights update
This morning we realized that the info panel on the right side of the appointment module no longer populated client info when you click on an appointment. This was not happening yesterday so I assume last night's update caused the issue?
Thank you for reporting this issue!
To help resolve the issue, please have each staff follow these steps:
- Login to Procentive
- Select Appointments Module
- Click "Configure" link found in the sidebar under the miniature calendar
- Select the "Options" tab
- Uncheck "My Tasks Due"
- Save
- Refresh the Appointments Module page
We’re also working on this internally to ensure it’s addressed appropriately and doesn’t recur. Your experience is important to us, and we’re committed to maintaining the reliability of our services.
If you have any additional questions or concerns, you can reach out to our support team directly via the Ensora Health Support Hub.
Thanks,
Holly Byrnes
Customer Support Manager
Servicio de atención al cliente por UserEcho
