Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, November 12th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

The most recent MA remit is showing a denial remark code N21 “your line item has been separated into multiple lines to expedite handing”. I understand what’s going on, but DHS says its an issue on our end, and I believe its on issue on their end. This started to

The maintenance scheduled for tonight has been postponed. We will provide another update once it has been rescheduled.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Wednesday, October 16th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Wednesday, October 9th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We’re thrilled to announce the launch of our new Ideas Portal, designed to make it easier for you to share your ideas and suggestions with us: Aha!

Starting today, you can submit enhancement requests directly through Aha!. This system will allow you to:

• Easily submit ideas: Share your thoughts and suggestions in just a few clicks.
• Track your requests: Stay updated on the status of your submissions.
• Engage with our team: Collaborate and provide feedback as we work on enhancements.

We believe that your input is vital to improving our services, and this new system will help us prioritize your needs more effectively.

To access the new system, simply click here.

Thank you for your continued support and for being an essential part of our community. We can’t wait to hear your ideas!

Attention Procentive Customers:

We will be closed on Thursday, October 10th for World Mental Health Day.

All support requests received on Thursday will be prioritized and worked on when we return on Friday, October 11th. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.

Have a safe and happy holiday!

Attention Procentive Users:

Thank you for your patience. The maintenance last night was successful and this issue should now be resolved.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems tonight, September 26th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We are actively investigating an issue where some users are unable to select a service code when adding service lines in the Time Module. Our team is working to resolve this issue as soon as possible.

We will provide additional updates once available.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.