We have a lot of in-home staff that are having issues logging into procentive from their laptops at home.  Is this an issue that anyone else is having? 

Good morning, we’re back!

As of 1 am (central time) we went live, and you can log into Procentive once again.

Please keep an eye out for future updates and be mindful that you may encounter periods of slowness or issues as the improved system warms up.

Thank you for your patience while we've given Procentive a boost! 

We regret to inform you that the scheduled maintenance window will need to be extended for an additional 14 hours. This means the system will now be ready for you to access closer to June 23rd at 8 am CST.

Please continue to check back here for updates with more information on when you can anticipate accessing the system. We will notify you should the system be available sooner.

We do apologize for the inconvenience. We have made great progress but we want to ensure a smooth transition. This is a critical cut over and must be handled with the utmost care.

Thank you for your patience as we work to transition your agency as smoothly as possible.

Procentive is currently undergoing scheduled maintenance Saturday June 22nd beginning at 12:00 am - Saturday June 22 at 6:00 pm CST. See our UPDATES page for more information.

Procentive will be inaccessible due to scheduled maintenance from Saturday June 22nd beginning at 12:00 am - Saturday June 22 at 6:00 pm CST. 

Please see our UPDATES page for more information.

Thank you,

Amanda Kaufmann

Customer Success Manager

There's nothing on the Live Updates website yet but Procentive is down for my organization

For live updates regarding Procentive please use the link here to our Live Updates Page.

Thank you,

Amanda Kaufmann

Customer Training and Support Specialist 

From all of us here at Procentive and BillCare, we would like to wish our customers a very Merry Christmas, and Happy Holiday's as we move in to the New Year. We appreciate and enjoy the opportunity to serve each of you. 

Please enjoy a holiday greeting from us to you. 

Appointments Add Window Gets An Update!

Starting Wednesday, July 11, 2018, you can schedule and modify Appointments and Resources with fewer clicks in the new Appointments Module Add window. Keep an eye out for an email early next week with more information on this exciting change and links to support materials (video and KnowledgeHub articles).  

If you're not on Procentive's Product Update email list yet, please sign up here: https://customersuccess.procentive.com/newsletters/