Procentive will be inaccessible due to scheduled maintenance from Saturday June 22nd beginning at 12:00 am - Saturday June 22 at 6:00 pm CST. 

Please see our UPDATES page for more information.

Thank you,

Amanda Kaufmann

Customer Success Manager

There's nothing on the Live Updates website yet but Procentive is down for my organization

For live updates regarding Procentive please use the link here to our Live Updates Page.

Thank you,

Amanda Kaufmann

Customer Training and Support Specialist 

From all of us here at Procentive and BillCare, we would like to wish our customers a very Merry Christmas, and Happy Holiday's as we move in to the New Year. We appreciate and enjoy the opportunity to serve each of you. 

Please enjoy a holiday greeting from us to you. 

Appointments Add Window Gets An Update!

Starting Wednesday, July 11, 2018, you can schedule and modify Appointments and Resources with fewer clicks in the new Appointments Module Add window. Keep an eye out for an email early next week with more information on this exciting change and links to support materials (video and KnowledgeHub articles).  

If you're not on Procentive's Product Update email list yet, please sign up here: https://customersuccess.procentive.com/newsletters/

Tomorrow, 6/27/2018, the Delete button will be restored to the Clinical/Charting Module. (**Note: Clicking Delete permanently deletes a document.) 

 This function is permission-based; please review and confirm which roles within your agency are assigned this powerful responsibility. The Procentive Care Team is here to answer any questions you may have through a ticket or chat.

Known Issue: We are aware or the login issues and we are working on a resolution now.

Thank you,

Rachael Smith

Customer Support and Training Specialist

This morning we were alerted that browsers are caching a large amount of data.  Please clear your browsing history on your browser.  If you continue to experience issues after clearing your browsing history, please let us know.

How to clear your browser:

https://support.procentive.com/Biller/Setup/Clear_Your_Cache_in_Google_Chrome

https://support.procentive.com/Biller/Setup/Clear_Your_Cache_in_Internet_Explorer

https://support.procentive.com/Biller/Setup/Clear_Your_Cache_in_Safari

Thank you,

Rachael Smith 

Customer Support and Training Specialist

The Procentive Care Team has recently had an influx of users report they are experiencing odd issues within Procentive. 

We have been able to determine, after extensive conversations and research, that these users have internet browsers (Internet Explorer, Google Chrome, Safari, etc.) with add-ons or extensions interfering with the operation of websites including Procentive. Some of these add-ons include malicious browser extension Potentially Unwanted Applications (PUAs), which are a security risk and you might not even know that they are there or know that they are collecting data. 

Some of the issues users have experienced with the Procentive software as a result of the malicious PUA add-ons/extensions in the users internet browsers are:

- Fields being changed due to autofill
- Slowness in most (or all) Modules not related to internet speed
- Clinical documentation- problems with signatures saving

Due to the malicious nature of these PUA add-ons/extensions the Procentive Care Team strongly suggests every user review the add-ons/extensions for any internet browser they use on each computer. 

We will post the malicious PUA add-ons that we have come across to this thread, but also encourage you to post what you find here- so we can ban together for the protection of all.