We've gotten several phone calls from inactive clients (haven't been seen in years!), that they are receiving text or email reminders about appointments that do not exist! This happened a few months back too, but I thought the issue had been resolved. 

Hello

Does anyone know if there is a report that will show all active clients' last visit date, in order to discharge them?

I'm not sure if I'm missing a setting or something but is there a way for Procentive to alert us when a client's recurring appointments are ending? Our clinicians' schedules are pretty packed and if we don't notice that someone is running out of appointments in time, then they might miss several weeks until a slot opens up again.

Is anyone else having problems in the scheduler?  We can't see the option to add a time slip anymore.  I checked the configuration and everyting.

For our clinic's group sessions we have a mixture of clients who pay for services through insurance, and also those who choose to go the private pay route.  From what we can tell within the Appointments module, there isn't a quick "at a glance" way to determine which clients are private pay, and which ones have insurance coverage.  Does anyone know of a setting or something you have done to quickly show which clients are private pay while remaining in the Appointments module?  The primary reason wanting to see this info is when private pay clients check in, they are responsible for making a payment at the time of the appointment.

Is anyone else having issues with waitlist.

We can bring up a single provider, but when we try to do all providers at a location we get nothing but a white screen. Everything worked just fine yesterday.

We have been having problems for 3 days with the appointment module.  When you schedule an appointment it does not show up.  You have to go out of Procentive and come back in for it to refresh.  Anyone else having this issue?