1. Foorum: Procentive User Community
  2. Known Issues
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Ülevaatamisel

Known Issue: Unable to kiosk clinical forms to a client who has declined client portal

Kevin Holmes 9 aastat tagasi Known Issues • uuendatud 9 aastat tagasi • 1

SCOPE: This know problem effects any customer that sends clinical charting forms through client portal AND the client has declined client portal.


DETAILS: The problem occurs when you invite a client to client portal and send the client clinical charting forms to complete. The client will receive two emails (one to register & one to open their portal to the forms). If the client declines their portal, then the client will not be able to access the forms from the second email. This also means the client will not be able to fill out forms on their own through kiosk in the future.


WHAT SHOULD YOU DO: At this time, you should only be aware of this issue when kiosking forms to clients.


We will provide updates here once we have more information.


Thank you.

0
Ülevaatamisel

Possible Issue: Primary-Secondary payer "flipping"

Kevin Holmes 9 aastat tagasi Known Issues • uuendatud 9 aastat tagasi • 1

Possible issue -- in the client module/payer tab


SCOPE: This problem has only been confirmed for a single Procentive customer, and we have only been able to re-create the problem in the one database. So at this point, we do not know if the problem is widespread or very limited in scope. It is weird enough, however, that we wanted to let folks know about it.


DETAILS: The problem occurs when you open the client module/payer tab, and select to view the secondary payer. Once the system displays the secondary payer, it then automatically changes that payer to the primary payer. Even if you close the window immediately without saving, the system saves the changes (and moves what was the secondary into the primary position).

We have tested and recreated this behavior on Chrome and IE. We've only been able to recreate the issue on one customer database, and (even then) only for a very small number of clients. The problem is random in nature in the sense that it will happen for a client one minute, but not happen for the same client a minute later.

WHAT SHOULD YOU DO: If you see this same behavior in your database, or if you have had problems with the system "randomly" changing the client's primary and secondary payers, please send the client number in a ticket to the help desk.

We will provide updates here once we have more information.


Thank you.

-1

KNOWN ISSUES: Automated Appointment Reminders

Caleb Zimmermann 8 aastat tagasi Known Issues • uuendaja Peter 8 aastat tagasi • 5

Hello everyone,


We are aware that automated appointment and workflow reminders are currently experiencing issues. We have all our available resources working on resolving this as quickly as possible.  We will update this post once we have more information.


Thank you for your patience.


ProCare Team

Vasta
Caleb Zimmermann 8 aastat tagasi

Good afternoon,


We were able to get the issue resolved, it will take a few hours but notifications and workflow should begin working normally very soon. 


Thank you for your patience as we worked through this issue! 

ProCare Team



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